Claims Representative

Gallagher • Tampa, FL

1d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

How you'll make an impact

Acts as an advocate for complex clients, providing assistance and coverage advice as well as monitoring of large and complex claims, documenting all pertinent activity as it relates to the claim. Key responsibilities include: Consulting with clients and brokers on claims and coverage issues; Facilitating and attending client meetings and claims reviews; and Negotiating changes in reserves for a positive client outcome as appropriate by line of coverage. Provides status reports to clients as required by any applicable service plan, reviews action plans and reserves with consideration for client costs. Actively researches and obtains claims information from both clients, and carriers and timely and accurately communicate with all interested parties. Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

Requirements

• Bachelor's degree or commensurate experience
• 3 years' experience in a claims role
• Excellent written and verbal communication skills

Nice To Haves

• Understanding of the lines of coverage within area of responsibility
• Strong organization skills and ability to maintain diverse and large workload while meeting deadlines
• Strong knowledge and working ability to use all claims and business related software.

Responsibilities

• Consulting with clients and brokers on claims and coverage issues
• Facilitating and attending client meetings and claims reviews
• Negotiating changes in reserves for a positive client outcome as appropriate by line of coverage
• Provides status reports to clients as required by any applicable service plan, reviews action plans and reserves with consideration for client costs
• Actively researches and obtains claims information from both clients, and carriers and timely and accurately communicate with all interested parties
• Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level