Claims Transformation Product Owner

Chubb•Jersey City, NJ

16h

About The Position

The Data and Insights Squad Product Owner leads the squad responsible for defining, developing, and tracking key business, usage, productivity, and platform performance metrics for Adjuster Desktop and related capabilities. This role partners with multiple squads and stakeholders to ideate, implement, and continuously improve metrics that measure usage, and productivity gains pre- and post-deployment. The Product Owner will shape and own the digital vision and roadmap for data-driven insights, prioritizing for end user impact and business value. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

Lead the Data squad to define and develop business, usage, productivity, and platform performance metrics for Adjuster Desktop.
Partner with the Claims Business Intelligence team to develop relevant dashboards.
Collaborate with UX teams to create data visualizations and transform data into innovative dashboard designs.
Engage with multiple squads to understand functionalities being developed and implement metrics that measure usage and productivity gain pre- and post-deployment.
Continuously track metrics, derive and present trends to Product Owners and leadership team.
Manage stakeholder expectations and represent the voice of the customer.
Build and maintain relationships with stakeholders across digital transformation domains to ensure overall alignment.
Prioritize the squad backlog in partnership with the Data & Insights tech lead.
Define, refine, and prioritize user stories/epics/tasks daily, including dependencies with other squads
Facilitate planning of team sprints to reaffirm priorities and agree on business requirements.
Specify acceptance criteria for each user story and write acceptance tests.
Understand data gaps and work with the data team to bridge gaps and generate better insights.
Integrate usability studies and research into solution requirements to enhance user satisfaction.
Own holistic team performance to business objectives and outcomes to deliver Chubb’s digital claim experience.
Balance cross-functional inputs to set direction for squad and own the solution strategy.
Coach development and design teams with detailed guidance during solution development.