Client Advocacy Coordinator (Account Administrator - Employee Benefits)

Lewer Agency•Overland Park, KS

8h•$45,000 - $65,000•Hybrid

About The Position

Since 1956, Lewer has served as an advocate for independent business owners who seek to protect what they’ve built and prepare for the future. In 1991, our student division was formed to protect people around the world. Lewer offers a concierge approach to employee and student insurance by providing tailored benefit strategies designed to create healthier businesses, families, and individuals. What you'll do at Lewer: Roles and Responsibilities: As a Client Advocacy Coordinator, you provide comprehensive administrative and operational support for employer-sponsored benefit programs. You ensure benefit plans are executed accurately, service requests are handled consistently, and systems and documentation remain current. Your work supports renewals, open enrollment, and ongoing plan administration while delivering a reliable and professional experience for clients and their employees. Your Key Areas of Impact Client Satisfaction : You directly influence the experience of clients and members by serving as a primary operational support resource for benefits-related needs. You manage benefits communications through inboxes, phone lines, and chat, ensuring inquiries are handled accurately and in a timely manner. You assist members with carrier network searches, ID card requests, and general claims questions while supporting Group Administrators with billing questions and invoice retrieval. By tracking enrollments, terminations, and service requests through completion and communicating status updates consistently, you help clients feel informed, supported, and confident in their benefits program. Plan Administration : You ensure benefit plans are administered correctly by processing member enrollments and terminations with precision, saving confirmations for every transaction, and managing eligibility activity through completion, including ICHRA-related changes. You oversee Employee Navigator wall notifications and discrepancy reports, send ICHRA contribution calculation requests, and audit system data to confirm accuracy prior to open enrollment. You maintain current policy details and client contact information in AgencyBloc, helping reduce errors, mitigate compliance risk, and ensure data integrity across systems. Renewal Execution : You play a critical role in successful renewals and open enrollment periods by preparing systems, coordinating information, and monitoring participation. You build Employee Navigator sites for new groups, update rates and benefits at renewal, and pull renewal and plan information from carrier sites for distribution. During open enrollment, you audit Employee Navigator data, present meetings through live Zoom sessions or recorded presentations, track enrollment progress, and provide regular updates to clients. You assist with carrier submissions, send final reports to Group Administrators, and follow up to confirm members receive ID cards, ensuring smooth transitions and timely completion of all enrollment activity. Operational Efficiency : You contribute to consistent, efficient benefit administration by ensuring systems, documentation, and workflows are maintained accurately and kept up to date. You manage incoming USPS mail, maintain organized SharePoint and Outlook folders for each group, and ensure policy details and client contact information are current in AgencyBloc. You pull plan summaries and renewal information from carrier sites, assist with building cost comparisons and client-facing presentations with appropriate guidance and review, and create benefits guides and Section 125 documents. You update workflows and process documentation as procedures evolve, helping support scalability and consistency across the organization. Through reliable execution, follow-through, and clear communication, you support successful renewals, open enrollment activity, and ongoing plan administration while ensuring deadlines are met and information is delivered accurately. The Work Environment, Physical Demands & Travel Your work is conducted primarily at the Lewer Administrative Offices, with eligibility to work from home in accordance with company policy. You must be able to remain in a stationary position 75% of the time, and be able to occasionally move about inside the office to access filing cabinets, office machinery, etc. You will operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 95% of the time. You will need to be able to lift to 20 lbs. Travel may be required for this seat and is less than 5%.

Requirements

You may hold a bachelor’s degree from an accredited university in business, healthcare, or a related field and you’ve spent at least two years in health insurance or employee benefits administration roles that have helped you increase your employee benefits knowledge and develop excellent client services skills.
You hold a life and health insurance license or will within 90 days of hire.
You are proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
You are also proficient with Adobe and CRM systems, with experience in Employee Navigator and AgencyBloc preferred.

Responsibilities

providing comprehensive administrative and operational support for employer-sponsored benefit programs
ensuring benefit plans are executed accurately
handling service requests consistently
ensuring systems and documentation remain current
managing benefits communications through inboxes, phone lines, and chat
assisting members with carrier network searches, ID card requests, and general claims questions
supporting Group Administrators with billing questions and invoice retrieval
tracking enrollments, terminations, and service requests through completion
processing member enrollments and terminations with precision
saving confirmations for every transaction
managing eligibility activity through completion, including ICHRA-related changes
overseeing Employee Navigator wall notifications and discrepancy reports
sending ICHRA contribution calculation requests
auditing system data to confirm accuracy prior to open enrollment
maintaining current policy details and client contact information in AgencyBloc
building Employee Navigator sites for new groups
updating rates and benefits at renewal
pulling renewal and plan information from carrier sites for distribution
auditing Employee Navigator data
presenting meetings through live Zoom sessions or recorded presentations
tracking enrollment progress
providing regular updates to clients
assisting with carrier submissions
sending final reports to Group Administrators
following up to confirm members receive ID cards
managing incoming USPS mail
maintaining organized SharePoint and Outlook folders for each group
pulling plan summaries and renewal information from carrier sites
assisting with building cost comparisons and client-facing presentations with appropriate guidance and review
creating benefits guides and Section 125 documents
updating workflows and process documentation as procedures evolve