Client Business Analyst

AGDATA LP•Charlotte, NC

1d•Hybrid

About The Position

The Business Analyst supports assigned clients by owning Tier 2 issue analysis and resolution for custom solutions, focusing on business processes and data-related needs. This role works closely with support, engineering, and engagement teams to translate client requirements into clear user stories, prioritize work, and ensure solutions meet expectations. The Business Analyst acts as a subject matter expert for client solutions, supports testing and Agile delivery, and communicates progress and changes clearly to stakeholders.

Requirements

Strong understanding of Agile Scrum processes and principles.
Proven ability to analyze complex systems, identify root causes, and conceptualize effective technical or process-based solutions.
Strong analytical, data interpretation, and information-gathering skills, with the ability to create clear and actionable documentation (epics, user stories, acceptance criteria).
Working knowledge of relational databases and entry- to mid-level SQL skills to query, analyze, and understand data structures and patterns in support of issue resolution.
Strong problem-solving skills, lateral thinking, and the ability to translate business needs into technical language and vice versa.
Excellent communication and interpersonal skills, including the ability to interface confidently with internal teams and external clients.
Comfortable working independently while effectively collaborating across cross-functional teams including engineering, product, and support.

Responsibilities

Serve as the Tier 2 support owner for one of AGDATA’s large clients or multiple midsize/smaller clients, taking full responsibility for researching, analyzing, and resolving functional and data-related issues across the client's custom solution portfolio.
Develop and maintain deep expertise in the client’s custom solutions, including understanding key data tables, attributes, business logic, workflows, and overall solution architecture.
Provide technical guidance and timely, accurate responses to Tier 1 support teams, Engagement Managers, and other stakeholders, including direct interaction with clients when appropriate.
Collaborate with engineering on Tier 3 escalations, ensuring proper understanding of the issue, providing business and technical context, and overseeing resolution through to completion.
Understand the functional behaviors, business use cases, and integration points of AGDATA’s commercial solutions as they relate to supported clients, while escalating advanced commercial platform issues or enhancement requests to the appropriate commercial SCRUM team.
Act as a subject matter expert (SME) on client solutions, supporting Engagement Managers in client meetings and communications.
Maintain a prioritized backlog of technical work for the client’s engineering team including defects, maintenance tasks, and enhancement requests or new custom solutions; ensure clarity and completeness of user stories and acceptance criteria.
Participate actively in Agile ceremonies (sprint planning, standups, backlog grooming) with engineering and product teams to support delivery of client-specific features and resolutions.
Support testing activities across UAT, regression, and system testing efforts for the client’s custom solutions, ensuring quality outcomes aligned with client expectations.
Communicate status updates, product progress, and changes in priorities to internal stakeholders and clients in a clear and proactive manner.

Benefits

You have the option to choose from three medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
Paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
You’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.