Client Consultant

Hinge Health

5d

About The Position

Join the team transforming how we support our Enterprise and Large Market clients. As a Client Consultant, you will play a pivotal role in our Client Success mission by providing dedicated support for retention and expansion. You will partner with Client Success Leads, Product, and Growth Marketing to understand unique client needs and align them with our solutions, ultimately helping members move beyond pain.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

Requirements

• 5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS
• Experience with musculoskeletal (MSK) or digital health solutions.
• Demonstrated success in managing client relationships and driving retention or expansion outcomes.
• Strong communication and presentation skills with the ability to influence cross-functional teams.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience supporting enterprise clients in a high-growth environment.
• Proficiency with Gainsight and account planning tools.
• Strong analytical skills and comfort with data-driven decision-making.

Responsibilities

• Drive Account Retention: You will manage retention plans for assigned clients, identifying risks and executing strategies to secure renewals.
• Fuel Account Expansion: You will identify and pursue new opportunities within existing clients, assisting in building business cases to demonstrate value and need.
• Build Strategic Relationships: You will partner with Client Success Leads to cultivate meaningful relationships with key stakeholders, including HR leaders and decision-makers.
• Deliver Consultative Solutions: You will analyze client goals and pain points to deliver tailored recommendations, positioning Hinge Health as an essential partner.
• Collaborate Cross-Functionally: You will work independently to align resources across Sales, Partnerships, Product, and Marketing to achieve client goals.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level