Client Coordinator

TEKsystems•Rockford, IL

10d•$15 - $15•Remote

About The Position

The Client Coordinator is responsible for working through CMS portals, processing the cases and entering into the database. They will be reviewing for eligibility. This position is responsible for data preparation, data entry, data tracking, documentation, and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. Handles and responds promptly to inquiries from clients emails regarding questions, report status, concerns, or general requests for information. Utilizes appropriate systems and databases to enter client or examine information and or retrieve information as needed. Pulls medical records from clients external site and uploads into internal database. Ensure everything on the Medical Record is there and filled out properly. From there the medical record will be assigned to a reviewer to provide insight on a certain treatment or diagnosis to help the insurance company decide whether to approve or deny a claim. WHAT DOES A CLIENT COORDINATOR DO? 1. Process cases through CMS and client portals - Enter, review, and verify eligibility and case information. 2. Data preparation & data entry - Manage high‑volume documentation, filing, and data accuracy requirements. 3. Pull and upload medical records - Retrieve records from external sites and upload into NMR’s internal database. 4. Respond to client inquiries - Answer questions, provide case updates, address concerns, and handle status requests promptly. 5. Maintain workflow communication - Stay in daily contact with QA teams regarding pending reports and case progress. 6. Coordinate with providers - contact physicians/clinicians to assign cases and update databases accordingly. 7. Ensure compliance - Follow regulatory standards (HIPAA, CMS requirements), internal policies, and quality benchmarks.

Requirements

Must have reliable internet & their own private workspace
High school diploma
Need people who are good at data entry, communication, dependable, and computer savvy.

Nice To Haves

Ideally looking for someone who has an eye for detail.
If someone has written up contracts before in the past.
Read through documents to make sure documentation in the report is accurate

Responsibilities

Process cases through CMS and client portals - Enter, review, and verify eligibility and case information.
Data preparation & data entry - Manage high‑volume documentation, filing, and data accuracy requirements.
Pull and upload medical records - Retrieve records from external sites and upload into NMR’s internal database.
Respond to client inquiries - Answer questions, provide case updates, address concerns, and handle status requests promptly.
Maintain workflow communication - Stay in daily contact with QA teams regarding pending reports and case progress.
Coordinate with providers - contact physicians/clinicians to assign cases and update databases accordingly.
Ensure compliance - Follow regulatory standards (HIPAA, CMS requirements), internal policies, and quality benchmarks.