Client Liaison - Dis Benefits

Crawford•Sunrise, FL

2d•Remote

About The Position

The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution.

Requirements

Bachelor's degree or an equivalent combination of education and work experience.
Minimum of five years' experience providing long term disability administration and functional support
Minimum of three years' experience in a key client-support role.
Experience managing or handling Disability or Leave claims operationally.
Experience working with mid to national size client's disability/leave programs in a client-facing position.
Effective verbal and written communication skills.
Good interpersonal skills; ability to work with people at all levels of an organization.
Good time management abilities.
Excellent attention to detail.
Strong analytical and problem solving ability.
Good organization and ability to reprioritize activities as needed.
Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
Researches and answers questions or issues received in their assigned client's custom inbox.
Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
Performs other projects as needed.
Upholds the Crawford Code of Conduct.