Client Services Liaison
About The Position
The Client Services Liaison plays a key role in supporting the Client Services team by ensuring accurate data management, supporting reporting needs, and helping coordinate important client-related processes. This role helps ensure that client operations run smoothly and that internal teams have the information and support they need to deliver outstanding service. This is a great opportunity for someone who is highly organized, detail-oriented, and interested in building a career in client services or healthcare staffing operations. As a Client Services Liaison, you will support the day-to-day operational needs of the Client Services team by helping maintain accurate system data, coordinating documentation, and assisting with reporting and client-facing materials.
Requirements
- High school diploma or equivalent required
- 0–2 years of administrative, operational support, or customer service experience
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to manage multiple tasks in a fast-paced environment while maintaining a sense of urgency
- Ability to build and maintain strong working relationships across teams
Nice To Haves
- Associate’s or Bachelor’s degree
- Experience in healthcare staffing or a staffing environment
- Experience supporting client services, account management, or operational teams
- Exposure to reporting tools, CRM systems, ATS platforms, or internal databases
Responsibilities
- Build and maintain facility profiles within internal systems, ensuring account data remains accurate and up to date
- Process facility updates submitted by Account Managers and Recruitment Leaders, including operational details such as trauma levels, bed size, and facility attributes
- Maintain data accuracy and consistency across internal systems and documentation
- Support administrative aspects of the contract lifecycle by organizing documentation and tracking key milestones
- Assist with reporting setup and maintenance to support internal and client performance tracking
- Gather and organize data to support account strategy discussions and internal reporting needs
- Prepare reports and materials for Quarterly Business Reviews (QBRs) and assist with formatting client-facing presentations
- Assist with Certificates of Insurance (COI) requests and other client documentation needs
- Support audits, ad hoc data requests, and completion of client-required forms and documentation
- Provide day-to-day administrative and operational support to help ensure smooth client operations
Benefits
- Day 1 Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off & 8.5 paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
