Customer Service Representative (Hybrid Schedule)
About The Position
The Client Management Consultant (CMC) is a cornerstone of the Sentient Jet experience. As the primary point of contact for clients, you will deliver a seamless, luxury‑level service that reflects the standards of a world‑class private aviation brand. This entry‑level role is ideal for individuals who thrive in a fast‑paced, service‑driven environment and are eager to build a career in aviation, hospitality, or premium client services. CMCs manage client communications, coordinate flight logistics, and ensure every interaction is handled with professionalism, precision, and care.
Requirements
- Exceptional verbal and written communication
- Strong customer service orientation
- Ability to multitask with accuracy and attention to detail
- High emotional intelligence and professionalism
- Flexibility, adaptability, and comfort with change
- Excellent communication and interpersonal skills
- Emotional intelligence and client‑focused mindset
- Strong multitasking and organizational abilities
- Creative problem‑solving and sound judgment
- Ability to handle confidential information with discretion
- Proficiency in Microsoft Office and comfort with technology
- Team collaboration and adaptability in a fast‑changing environment
- Bachelor’s degree preferred or 2+ years of customer service/call center experience
- Comfortable working nights, weekends, and holidays as needed
- Professional communication skills and strong situational awareness
Nice To Haves
- Background in aviation, hospitality, or luxury service is a plus
- Passionate about delivering exceptional service and eager to learn
Responsibilities
- Provide high‑touch, concierge‑level service via phone, email, and text
- Collect, verify, and enter detailed flight itinerary information into internal systems
- Partner closely with Flight Planning and Flight Management teams to ensure flawless trip execution
- Arrange catering, ground transportation, and other personalized client requests
- Take ownership of client issues, resolving challenges with creativity and urgency
- Communicate clearly and professionally with clients, vendors, and internal leadership
- Support additional projects and responsibilities as needed in a dynamic environment
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
