Client Relations & Billing Manager

Defense Holdings, Inc. • Manassas Park, VA

10h • Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking a Client Relations & Billing Manager to oversee both client relationship management and billing functions. The ideal candidate will be responsible for maintaining strong client relationships while ensuring accurate and timely billing processes.

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field.
• 5+ years of experience in client relations or billing management.
• Strong knowledge of billing and invoicing processes.
• Proficiency in Microsoft Office Suite and billing software.

Nice To Haves

• Experience in the defense, government contracting, or commercial services industry.
• Familiarity with CRM and ERP systems.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Address client concerns and ensure high levels of client satisfaction.
• Coordinate with account management teams to ensure client needs are met.
• Oversee the billing cycle for clients, ensuring accurate invoices and timely processing.
• Work closely with finance to ensure all charges are appropriately reflected and reconciled.
• Manage billing inquiries and resolve discrepancies.
• Lead and support the billing and client relations teams.
• Work collaboratively with cross-functional teams to address client needs and improve service delivery.

Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees