Client Relationship Coordinator

Allied Benefit Systems•Chicago, IL

1d•$20 - $20•Remote

About The Position

The Client Relationship Coordinator will serve as the primary contact for outside client Accounts. This position will work with the management support team and coordinate as needed with the Client Relationship Manager. The responsibilities of this role include but are not limited to assisting with all day-to-day requests, claim and benefit inquiries, billing, and invoice questions, generating reports and payment verification. The Client Relationship Coordinator will primarily support both outside Client Accounts and Allied Account Management Teams, as needed, to provide a seamless service experience.

Requirements

College degree or equivalent work experience required.
1-2 years related experience in employee health and benefit plan administration required.
Intermediate level work experience with Microsoft Office, Word, Excel Access and Power Point software applications.

Responsibilities

Executes effective support for all administrative functions related to the market alignment for the block of business, including but not limited to eligibility, billing, claim and benefit reviews and reporting.
Coordinate with Client Relationship Manager to provide training for our client as needed.
Demonstrates strength and understanding of all workflows and business processes across departments to execute the overall service strategy for BPO Clients.
Be aware of vendor related inquiries via the portal, including behind the scenes processes such as call notes, tracking, data base functions and claim related functions
Coordinate with BPO Team Members, and departments to proactively identify possible escalations or impacts to clients.
Fosters a sense of urgency and commitment to achieve goals resulting in the ability to meet and exceed customer expectations
Perform additional tasks and duties as assigned