Client Service Analyst

Fiserv•Omaha, NE

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. About your role: As a successful Client Service Analyst, you will have an experience using various Microsoft programs such as Excel and Word, an eye for detail work, and the ability to adapt to new situations as our client needs and system functionality change.

Requirements

High School diploma or equivalent
Experience working directly with customers.
Ability to work with minimal supervision.
Effective verbal and written communication skills.
The ability to adjust to change within a short period of time.

Nice To Haves

Extensive experience with the Microsoft Access and Excel applications, with in depth knowledge how to utilize them for database creation.

Responsibilities

You will work with both our Independent Sales Organization (ISO) client and our client service teams to implement updates in various systems on behalf of clients.
You will communicate with clients on updates being completed and use various tools to monitor requests from clients.
Receive and respond to tickets from clients and internal Fiserv teams.
Receive and respond to emails from clients and internal Fiserv teams.
Key updates into various systems based on client requests.
Analyze requests to determine root cause of issue and make recommendations to improve efficiency.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave