Client Service Leader

Gallagher • Orlando, FL

4d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Client Service Leader to guide a team that delivers exceptional service to our clients. This role is all about making a difference—helping clients, supporting your team, and driving success. You’ll work closely with leaders and team members to ensure we meet our goals and create a positive impact.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
• A knack for building strong relationships with clients and colleagues.
• The ability to solve problems and make decisions that benefit the team and clients.
• A commitment to creating a positive and inclusive workplace.
• A passion for helping others succeed and grow.

Nice To Haves

• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices.
• Experience managing people and processes in a client-focused environment.

Responsibilities

• Lead a team of client service professionals, ensuring they provide top-notch support to both internal and external clients.
• Manage business processes and oversee a group of accounts, making sure everything runs smoothly.
• Directly influence client satisfaction, retention, and the overall success of the branch
• Help your team thrive and achieve their goals by fostering a culture of collaboration and continuous improvement.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager