Client Service Leader

Gallagher•Latham, NY

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the Client Service Leader you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Life & Health licensing as required.

Nice To Haves

Bachelor's degree in Business, Insurance, Risk Management, or a related field.
Proven experience in client service within the insurance industry.
Strong leadership skills with experience managing and developing teams.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
Foster a collaborative and high-performance culture within the team.
Conduct regular performance reviews and provide constructive feedback to team members.
Identify training and development needs and facilitate appropriate learning opportunities.
Actively engage with clients to understand their needs and provide tailored insurance solutions.
Manage a portfolio of key accounts, ensuring client satisfaction and retention.
Resolve complex client issues and escalations promptly and effectively.
Collaborate with internal teams to deliver comprehensive risk management strategies.
Develop and implement client service strategies that align with Gallagher's business objectives.
Monitor industry trends and adjust service offerings to meet evolving client needs.
Contribute to business development efforts by identifying opportunities for growth within existing accounts.
Ensure compliance with company policies, procedures, and regulatory requirements.
Optimize processes to improve efficiency and service delivery.
Utilize data and analytics to drive decision-making and improve client outcomes.
Build and maintain strong relationships with clients, stakeholders, and partners.
Communicate effectively with clients to convey complex information clearly and concisely.
Represent Gallagher at industry events and networking opportunities.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program