Client Service Manager – Business Development (Virginia Market)

Kennedy/Jenks Consultants, Inc.•Richmond, VA

About The Position

Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering, environmental consulting, and construction management services, with a focus on innovation and sustainability. Using advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects from planning through construction. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, award-winning water reuse projects, and efficient construction management practices that ensure quality, safety, and on-time delivery. We are known for our dedication to industry-leading client service and tailored solutions. Kennedy Jenks is seeking a driven, entrepreneurial leader to help accelerate growth in our Virginia market—an established, high-potential region with strong client relationships, active projects, and a clear runway for expansion. This is a unique opportunity for someone who thrives on building—someone who can step into a market that’s already in motion and take it to the next level. You’ll have the foundation, support, and brand behind you—now we’re looking for the person who can turn momentum into meaningful, sustained growth. What You’ll Do As a Client Service Manager, you’ll operate at the intersection of client strategy, business development, and delivery excellence. You’ll be responsible for expanding client relationships, identifying new opportunities, and leading teams to deliver high-quality work that strengthens our presence in the region. Shape the Future: Partner with operations and leadership to identify strategic hires, strengthen capabilities, and scale the business.

Requirements

Proven ability to grow client relationships and drive business development in the water/wastewater infrastructure space
Strong leadership experience managing projects, people, and client accounts
A strategic mindset with the ability to see opportunities and turn them into action
Financial acumen with experience managing revenue targets, project performance, and ROI
Excellent communication skills and the ability to build trust at all levels
Bachelor’s degree in Engineering, Science, or a related field
15+ years of relevant experience in consulting, engineering, or infrastructure services
Experience leading client accounts, programs, or multiple projects
Proficiency with Microsoft Office and CRM tools

Responsibilities

Drive Market Growth: Build and execute client strategies that expand our footprint across Virginia, increasing market share and introducing new services.
Develop Key Relationships: Serve as a trusted advisor to clients, cultivating long-term partnerships and positioning Kennedy Jenks as a go-to firm.
Lead and Inspire Teams: Build and guide high-performing, multidisciplinary teams aligned to client needs and growth goals.
Own the Work: Oversee project delivery to ensure quality, profitability, and client satisfaction—while identifying opportunities for follow-on work.