Client Services Account Manager

Taylor Corporation • Arden Hills, MN

2d • $60,000 - $70,000

About The Position

Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Opportunity: Venture Solutions, a branch of Taylor Corporation, is looking for an Account Manager to join the team! In this position, you will provide our customers with positive, consultative, service-based experiences to improve their satisfaction and retention! This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.

Requirements

• Previous Account Management or Client Service experience
• Excellent verbal and written communication skills
• Strong time management and ability to prioritize projects
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office product suite (Word, Excel, Outlook, Teams, and PowerPoint). Pivot table experience is a plus.
• Project management experience - including implementation, on-going oversight, and analysis of processes and results – with proven ability to oversee a project from beginning to end
• Experience with data analytics, statistics, and data logic

Nice To Haves

• 2+ years’ experience in data processing, programming and direct mail/print production
• A 4-year bachelor’s degree is strongly preferred in Business, Marketing, Communications, or a related field, or relevant and equivalent working experience
• Financial, insurance, print, and/or compliance driven industry experience

Responsibilities

• Maintain relationships with clients by providing support, information, and guidance, which may include researching and recommending new opportunities and profit and service improvements
• Inform client(s), key internal team members and account management team of project status and verify schedules on an ongoing basis
• Keep in constant contact with our clients by attending regularly scheduled meetings, either in-person or by telephone, and via email communication
• Continually move projects forward by managing milestones, check-in communications, and deadlines
• Must be able to manage multiple accounts, programs/projects/tasks, as assigned by Client Services Manager, at any given time in an environment which is driven by regulations and deadlines
• Coordinate, track and manage all aspects of print production and mailing
• Identify and correct flaws, inconsistencies or ambiguities in the client’s instructions and specifications.
• Identify primary steps, or tasks, that are required to complete a project.
• Develop program/project flowcharts to facilitate efficient and accurate workflows
• Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team
• Coordinate with Sourcing regarding acquisition and timely delivery of outside services or materials purchases
• Responsible for timely and accurately invoicing. May include forecasting as requested by Finance and/or Sales
• Facilitate effective cross-functional communications between Venture teams and client teams
• Build and maintain strong internal team relationships
• Initiate internal quality systems documentation to identify issues with workflow processes and documents, as identified internally as well as by client reporting
• Proactively identify issues, engage appropriate departments/staff to conduct investigations, determine root cause and resolution
• Initiate and conduct pre and post-project reviews when necessary

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level