Client Service Lead

SPS-North America • Chicago, IL

8h • $25 - $26 • Onsite

About The Position

The Front Office / Office Services Administrator & Receptionist serves as the primary face of the office, delivering high-touch, professional experience for clients, visitors, and employees. This role balances front-of-house hospitality with administrative, office services, and mailroom support, ensuring seamless daily operations and consistently elevated client experience.

Requirements

• 2+ years of experience in front-desk, client-facing, office services, or hospitality role
• Exceptional customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional presence, demeanor, and appearance
• Ability to multitask and remain composed in a high-visibility environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to lift and carry packages (typically up to 30 lbs.)

Nice To Haves

• Experience in executive reception, corporate hospitality, or professional services environments
• Mailroom or shipping/receiving experience in a corporate setting
• Familiarity with visitor management systems and shipping platforms

Responsibilities

• Serve as the first point of contact for clients, visitors, executives, and vendors
• Provide a warm, polished, and professional welcome experience aligned with corporate standards
• Manage visitor registration, guest badges, and access protocols with discretion
• Answer, screen, and route incoming calls and inquiries professionally
• Anticipate client and executive needs and respond with urgency and professionalism
• Maintain a pristine, client-ready reception and front-office environment always
• Support executives and client-facing teams with scheduling and coordination
• Assist with client meetings, including room setup, technology readiness, and hospitality services
• Coordinate catering, refreshments, and special requests for meetings and events
• Serve as a point of contact for client inquiries related to office operations
• Receive, sort, log, and distribute incoming mail and packages promptly
• Process outgoing mail, overnight shipments, and courier requests with attention to deadlines
• Track and reconcile shipments using internal systems and carrier platforms
• Coordinate courier pickups and deliveries (FedEx, UPS, USPS, local couriers)
• Maintain mailroom logs, delivery confirmations, and service metrics
• Escalate shipment issues or time-sensitive deliveries to management
• Support daily office operations and front-of-house service standards
• Submit and track service requests for facilities, IT, and building management
• Monitor office supply inventory and ensure front-office areas are well stocked
• Support onboarding and offboarding processes (badges, access, workspace readiness)
• Represent the organization with professionalism, discretion, and confidence
• Communicate clearly with internal teams, clients, vendors, and building partners
• Maintain confidentiality when handling sensitive client or business information
• Escalate operational concerns proactively to ensure service continuity

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed