Client Services Manager, Life Sciences
About The Position
ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's AI platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster. Reporting to the Senior Director, Business Acceleration, the Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIA’s products—from kickoff through renewal. You will own strategic customer engagement across the lifecycle, leading data, brand strategy, project planning, and ROI conversations to ensure customers realize measurable value from ODAIA. This is a critical role on a high-performing team, combining industry expertise, account management, and data fluency to help pharmaceutical customers achieve their key business objectives through predictive analytics and data-driven decision-making. You’ll thrive here if you bring a consultant mindset, enjoy leading structured, high-impact engagements, and are confident in navigating executive stakeholders while delivering clear, insight-driven recommendations.
Requirements
- 6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) withinife Sciences industry
- Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)
- Proven ability to manage complex, multi-stakeholder projects
- Exceptional communication skills with the ability to influence technical and non-technical audiences
- Analytical mindset with experience translating data into actionable insights
- Ability to operate with structure in ambiguity and thrive in fast-paced environments
- A proactive, ownership-driven approach with strong attention to detail
- Attention to detail, taking the time to understand the customer’s needs and challenges
- Ability to understand business needs and develop consistent, clear analysis and report potential issues
- Accountable, proactive and agile
- Action orientated with the ability to work quickly and efficiently in a fast-paced environment
- Has exceptional communication skills, understand how to influence to both technical and non-technical teams
- Grand vision, low ego, and able to make a big impact
Nice To Haves
- Ideally some experience using AI within the industry
Responsibilities
- Act as a trusted advisor to customers, bringing structure, insight, and strategic thinking
- Use storytelling and BLUF (Bottom Line Up Front) communication to influence decisions
- Bring confidence and clarity to every deliverable and recommendation
- Understand the what and the why behind customer requests and strategies, providing recommendations and guidance
- Translate customer brand, data, and omnichannel strategies into ODAIA solutions
- Drive salesforce effectiveness, ensuring reps have actionable insights and optimized workflows
- Enable Dynamic Targeting / Segmentation for precise, high-impact customer engagements
- Define success metrics and ensure measurable ROI through analytics and reporting
- Lead quarterly business reviews and continuously identify growth opportunities
- Build strong relationships across commercial, analytics, and leadership stakeholders
- Align cross-functional touchpoints between customer and ODAIA
- Maintain executive-level communication and proactive account management
- Lead discovery, requirements gathering, and solution design
- Manage project governance, timelines, risks, and dependencies
- Run effective, outcome-driven meetings and workshops
- Liaise with internal ODAIA stakeholders (ENG, Product, Sales) to review feedback and propose ideal solutions
- Consult internal teams about priorities and roadmaps, assessing the business value of customer requests
- Drive organizational and process change within customer teams
- Educate stakeholders on best practices, methodologies, and insights
- Ensure successful onboarding from sales handoff through adoption
- Assess customer data, workflows, and analytics maturity
- Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
- Ensure compliance with data quality, regulatory, and security standards
- Understanding of the nuances and application of health and Claims data, the drug development lifecycle, brand launch strategies, health/claims data, modern commercial frameworks, omnichannel strategy, Next Best Action (NBA) orchestration and how to integrate AI into existing CRM (Veeva/Salesforce) workflows
Benefits
- Meaningful stock option grants
- Immediate medical/dental enrollment
- Flexible time off
- WFH flexibility with intentional, high-value in-person collaboration and socials
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
