Client Services Manager, Life Sciences

Odaia Intelligence•New York, NY

23h•Remote

About The Position

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's AI platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster. OUR MISSION Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. WHAT’S ON OFFER Reporting to the Senior Director, Business Acceleration, the Client Services Manager, Life Sciences leads the end-to-end customer experience with ODAIA’s products—from kickoff through renewal. You will own strategic customer engagement across the lifecycle, leading data, brand strategy, project planning, and ROI conversations to ensure customers realize measurable value from ODAIA. This is a critical role on a high-performing team, combining industry expertise, account management, and data fluency to help pharmaceutical customers achieve their key business objectives through predictive analytics and data-driven decision-making. You’ll thrive here if you bring a consultant mindset, enjoy leading structured, high-impact engagements, and are confident in navigating executive stakeholders while delivering clear, insight-driven recommendations.

Requirements

6+ years in consulting, SaaS, or client-facing roles (e.g., Engagement Manager, Consultant, Customer Success) withinife Sciences industry
Strong understanding of commercial pharma (marketing, analytics, omnichannel, commercial excellence)
Proven ability to manage complex, multi-stakeholder projects
Exceptional communication skills with the ability to influence technical and non-technical audiences
Analytical mindset with experience translating data into actionable insights
Ability to operate with structure in ambiguity and thrive in fast-paced environments
A proactive, ownership-driven approach with strong attention to detail
Attention to detail, taking the time to understand the customer’s needs and challenges
Ability to understand business needs and develop consistent, clear analysis and report potential issues
Accountable, proactive and agile
Action orientated with the ability to work quickly and efficiently in a fast-paced environment
Has exceptional communication skills, understand how to influence to both technical and non-technical teams
Grand vision, low ego, and able to make a big impact

Nice To Haves

Ideally some experience using AI within the industry

Responsibilities

Act as a trusted advisor to customers, bringing structure, insight, and strategic thinking
Use storytelling and BLUF (Bottom Line Up Front) communication to influence decisions
Bring confidence and clarity to every deliverable and recommendation
Understand the what and the why behind customer requests and strategies, providing recommendations and guidance
Translate customer brand, data, and omnichannel strategies into ODAIA solutions
Drive salesforce effectiveness, ensuring reps have actionable insights and optimized workflows
Enable Dynamic Targeting / Segmentation for precise, high-impact customer engagements
Define success metrics and ensure measurable ROI through analytics and reporting
Lead quarterly business reviews and continuously identify growth opportunities
Build strong relationships across commercial, analytics, and leadership stakeholders
Align cross-functional touchpoints between customer and ODAIA
Maintain executive-level communication and proactive account management
Lead discovery, requirements gathering, and solution design
Manage project governance, timelines, risks, and dependencies
Run effective, outcome-driven meetings and workshops
Liaise with internal ODAIA stakeholders (ENG, Product, Sales) to review feedback and propose ideal solutions
Consult internal teams about priorities and roadmaps, assessing the business value of customer requests
Drive organizational and process change within customer teams
Educate stakeholders on best practices, methodologies, and insights
Ensure successful onboarding from sales handoff through adoption
Assess customer data, workflows, and analytics maturity
Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
Ensure compliance with data quality, regulatory, and security standards
Understanding of the nuances and application of health and Claims data, the drug development lifecycle, brand launch strategies, health/claims data, modern commercial frameworks, omnichannel strategy, Next Best Action (NBA) orchestration and how to integrate AI into existing CRM (Veeva/Salesforce) workflows

Benefits

Meaningful stock option grants
Immediate medical/dental enrollment
Flexible time off
Values-Based Culture We Ignite Innovation, Own It, and Stand Together
AI-Native Environment At ODAIA, we don't just deliver AI - we live it. We use AI and agentic automation to 10x our efficiency and impact, encouraging constant curiosity in leveraging and integrating AI
Remote-First Flexibility WFH flexibility with intentional, high-value in-person collaboration and socials

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