Client Services Manager

Tatari•Los Angeles, CA

4d•$70,000 - $100,000•Hybrid

About The Position

Tatari is on a mission to revolutionize TV advertising. Founded in 2016 to help transform the antiquated world of TV advertising through the intelligent application of AI and machine learning, Tatari helps some of the world’s fastest growing brands including Chime, Calm, Tecovas, Manscapped, Saatva, and Liquid I.V., reach their customers using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience, enabling businesses of any size to advertise on TV. That approach has earned Tatari broad industry recognition, including being named Best CTV AdTech Platform in the 8th annual MarTech Breakthrough Awards, as well as honors from Digiday (Best Connected TV Platform), AdExchanger (Most Innovative TV Advertising Technology), and Business Insider (Hottest AdTech Companies). Tatari has also been recognized as the Best Place to Work by Inc. Magazine. Backed by an executive team of former founders and senior leaders from companies including Shazam, TrueCar, AdapTV, LiveRail, Amazon, Google, Meta, Microsoft, and Yahoo, Tatari continues to scale rapidly as TV advertising enters its next major era. As a Client Services Manager, you will own post-sale relationships for a portfolio of mid-market clients within our growing customer base. You’ll serve as a trusted strategic partner and extension of each client’s marketing team, including working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, etc.). You will combine strong relationship management with insight-led thinking and a deep understanding of your clients’ businesses and TV advertising strategy. This role is also highly cross functional and you will work closely with internal teams, including Media Buying, Engineering, and Data Science, to ensure client goals are met, campaigns are optimized, and value is consistently delivered.

Requirements

Bachelor’s degree from a four-year institution; preferably in Marketing, Economics, Statistics, or Business Administration
2+ years of linear and streaming TV experience in post-sale account management, client services, or customer success roles, with exposure to senior or C-level stakeholders
Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities effectively
Ability to tell a clear story with data and translate insights into actionable recommendations
Comfortable explaining technical concepts to non-technical audiences
Strong presentation, communication, and active listening skills—you come prepared and engaged in every client interaction
Able to collaborate effectively with both technical teams (e.g., engineers, data scientists) and marketing stakeholders
Consultative mindset—you are not a salesperson, but a strategic partner

Nice To Haves

understanding of digital marketing (i.e. SEM, FB)
programmatic experience
advanced Excel skills
advanced data visualization abilities

Responsibilities

Own post-sale relationships for a defined portfolio of mid-market client accounts, acting as the primary point of contact and trusted strategic advisor
Build and maintain strong client relationships by understanding business objectives, identifying both known and unknown needs, and delivering proactive recommendations generating measurable outcomes
Partner closely with the Media Buying team on a weekly basis to ensure successful execution, optimization, and scaling of TV campaigns
Develop deep expertise of Tatari’s platform, methodology, and measurement approach, and leverage internal subject matter experts to help clients prioritize and solve problems
Translate performance data into clear, compelling insights and recommendations for clients
Present confidently to senior client stakeholders and guide strategic discussions
Travel up to ~10% to spend time with clients and strengthen relationships, including occasional in-person meetings with executive stakeholders