Client Services Specialist - BFMC - Per Diem
About The Position
Summary: Location: Baystate Franklin Medical Center; Greenfield MA Schedule: Per Diem; Primarily Dayshift between 7a-330p. Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. BFMC Schedules Interpreters, monitors security system takes appropriate action if necessary.
Requirements
- None
- Computer Skills, XP, Windows 7, MAC a plus
- Ability to type 35 wpm.
- Ability to handle sensitive situations with grace, tact, warmth and professionalism.
- Must be able to handle multiple tasks.
- Excellent verbal and organizational skills.
- Ability to work in a fast paced environment.
- Treat clients with respect, working together to meet the needs of the business.
- Schedule must be flexible to respond to emergency coverage.
- Able to work in a close team environment.
- Supports organizational change, and suggestions.
- Must be positive.
- Supports a learning environment.
- Does not participate in gossip or allows gossip or negative comments.
- Complies with office guidelines.
- Provide outstanding customer service to internal and external customers
- GED or HiSET
Nice To Haves
- 0-3 years Customer Service or Telephone
- Operator experience
Responsibilities
- Answer & triage incoming & operator assisted calls
- Relay messages sent to or received from customers in a timely fashion
- Paging subscribers for internal and external clients with supervision
- Activates emergency code teams, disaster response team as well as stat pages with supervision
- PCIS and SMS patient look-up for patient info
- Flexibility: Accepts, manages, and thrives in a changing environment
- Alert Engineering to OR alarms
- Gives and accepts feedback, gathers, relays and responds to information with clarity
- Demonstrates sensitivity and negotiation skills
- BFMC ONLY- Trained to book Interpreters based on requests
- BFMC-Trained to monitor Safelinc and Premises systems on 1st & 2nd shift and report issues to appropriate pre determined departments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
