Client Services Specialist

SPL • North Reading, MA

4d • Onsite

About The Position

At SPL, the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact.

We’re searching for a Client Services Specialist to join our environmental laboratory team in Reading, PA.

In this role, you’ll support client-facing and administrative functions that ensure accurate, timely, and professional service delivery. From entering and maintaining client and project information in the Laboratory Information Management System (LIMS) to preparing documentation, coordinating workflows, and supporting reporting and billing, your work helps ensure accuracy, efficiency, and a positive client experience across the laboratory.

Requirements

• High School Diploma or equivalent
• Prior experience in customer service, administrative support, or a professional services environment
• Proficiency in Microsoft Office Suite and other Windows-based software
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong attention to detail with effective organizational and time-management skills

Nice To Haves

• Experience working in a laboratory, environmental, scientific, or technical setting is a plus

Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries, requests, and updates in person, by telephone, and via email
• Set up and maintain client accounts and project information in LIMS, ensuring accurate and complete documentation
• Coordinate with laboratory, field, and administrative teams to support timely sample submission, processing, and reporting
• Prepare, process, and distribute client documentation and deliverables, including reports, invoices, quotations, and electronic data files
• Review and monitor workorders to ensure accurate configuration, documentation, and billing
• Support internal workflows to meet turnaround time requirements and client expectations
• Provide backup coverage for team members during absences or periods of increased workload
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-paid life, AD&D, and disability insurance
• Paid time off, sick leave, and paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED