CLIENT SERVICES SPECIALIST

Infinite Recovery LLC • Cedar Park, TX

9d

About The Position

The Client Services Specialist provides client engagement, recovery education, and service coordination throughout the treatment stay. This role serves as a primary point of contact for clients and families, supports recovery programming, assists with administrative and documentation processes, and ensures services are delivered in alignment with organizational standards, policies, and client-centered care principles. This role focused on education, accountability, and continuity of care.

Requirements

• Ability to respond to common inquiries or complaints from customers.
• Ability to communicate effectively through email.
• Ability to effectively present information to management.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Microsoft Office (Word, Excel and Outlook) as well as web-based email and EMR system.

Responsibilities

• Serve as a primary point of contact for clients and families, addressing questions and service needs with professionalism and empathy.
• Ensure accurate communication of program information, policies, and expectations.
• Maintain confidentiality and compliance with all applicable privacy and organizational standards.
• Coordinate with clinical, medical, admissions, and operations teams to support continuity of care.
• Facilitate structured recovery education and 12-step-based groups when needed.
• Maintain an assigned client pod (caseload) and conduct regular recovery check-ins.
• Reinforce accountability, meeting participation, and program engagement.
• Escalate clinical or safety concerns to appropriate licensed staff.
• Maintain accurate and timely documentation in Salesforce and EMR.
• Assist with tracking systems, records, and audit-ready documentation.
• Support client financial responsibility processes and coordinate with Admissions and Billing as needed.
• Identify process gaps and communicate improvement opportunities to leadership.
• Participate in quality assurance activities, audits, and compliance reviews.
• Adhere to all organizational policies, procedures, and regulatory and requirements.
• Facilitate tours for Clinical Outreach and Admissions teams.
• Facilitate FMLA and Short-Term Disability processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed