Client Strategy Associate
About The Position
You’re the kind of person who brings clarity to complexity. You notice the details that keep things running smoothly—and the patterns that help people make better decisions. When priorities collide or information gets messy, you’re the one who brings order, calm, and forward motion. You care about client experience. You like connecting dots across teams, translating data into insight, and making sure nothing important slips through the cracks. And you want your work to matter—to clients, to teammates, and to the business. That’s where Endsight comes in. Who We Are: Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology delivers real business value. Our teams collaborate across strategy, service delivery, finance, and operations to create thoughtful, high-impact client experiences. Working at Endsight feels a bit like being part of a great university—you’ll learn fast, build strong relationships, and grow alongside people who care deeply about doing great work.
Requirements
- 3–5 years of relevant experience, such as:
- Client success, account coordination, or service delivery roles
- MSP, SaaS, or professional services environments
- Cross-functional, client-facing work involving operations, finance, or support
- Strong organizational and follow-up skills
- Experience working in CRM and/or PSA tools
- Confidence managing recurring workflows (reporting, scheduling, invoicing support, escalations)
- Excellent written and verbal communication skills
- A service-oriented mindset and steady approach under pressure
Responsibilities
- Supporting executive business reviews (EBRs) and client check-ins through scheduling, preparation, data analysis, and follow-up
- Monitoring client health trends and surfacing risks or opportunities using dashboards and reports
- Helping drive resolution for client issues, disputes, and escalations across teams
- Supporting onboarding, renewals, invoicing, and client communications using Endsight best practices
- Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience
- For experienced CSAs, managing a small portfolio of clients to ensure they realize value from Endsight’s solutions
Benefits
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
