VP, Client Strategy
About The Position
Cro Metrics is hiring a VP, Client Strategy to lead our Integrated Growth Strategy team and own client success across a portfolio. This leader will be accountable for client health, retention, and expansion while scaling a one-firm, integrated strategy for our clients. You’ll build and develop a high-performing team, set operating standards, and drive adoption of AI workflows that improve speed, quality, and consistency across delivery. This is a senior leadership role requiring executive presence in a remote environment, where the ability to drive priorities forward,make clear decisions quickly and communicate them crisply is a foundation for success.
Requirements
- Deep experience leading and growing an integrated client portfolios with senior stakeholders (e.g., VP, SVP, C-suite) across the digital landscape preferably in an agency
- Demonstrated success scaling an integrated capability
- Strong people leader: hiring, team development, performance management, and culture building in remote environments.
- Operational fluency: staffing models, margin management, prioritization, governance, and delivery excellence.
- Ability to drive AI workflow adoption in a team environment (practical, operational, and measurable).
- Strong written communication and decisive leadership.
- Willingness to travel up to 25%.
Nice To Haves
- Direct new business origination or pitch leadership experience
- Measurement understanding (attribution/experimentation)
Responsibilities
- Client portfolio ownership (health, retention, expansion)
- Scale a repeatable integrated capability, including AI workflow adoption
- Lead and develop a high-performing team
- Executive presence in a remote environment
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
