Client Success Manager

Bamboo Works

19h • Remote

About The Position

We’re Bamboo Works — a fast-growing international staffing firm helping companies worldwide build high-quality, affordable remote teams. As we scale, we're hiring a Client Success Manager to lead inbound client handling, guide prospects through our recruitment process, and build long-term, trust-based relationships.
This is a pivotal role — you will be the first impression of Bamboo Works and the ongoing voice of our brand for our clients. Your communication, professionalism, and problem-solving ability will directly reflect the quality we promise.

Requirements

• Fluent English — exceptional speaking and writing skills
• Strong communication — structured, confident, and personable
• Professional presence — calm, trustworthy, articulate
• University degree (business, marketing, communications, or related fields preferred)
• Tech-savvy and business-oriented — quick to grasp new industries and roles
• Empathetic sales approach — persuasive without being pushy
• 2–3+ years in staffing, recruitment, outsourcing, or offshoring in a client-facing role
• Hands-on experience running discovery calls and managing client accounts
• Proven success managing the full client lifecycle — from lead to long-term relationship
• Ability to nurture B2B relationships and drive ongoing client satisfaction
• Familiarity with remote hiring models and roles (EAs, developers, marketers, analysts, accountants)

Nice To Haves

• Experience working with international clients (US, UK, AUS, EU, UAE)
• Startup or high-growth environment experience
• Strong CRM discipline and organizational skills
• Experience in generating their own leads (LinkedIn outreach, light cold calling, etc.)

Responsibilities

• Conduct structured discovery calls with inbound leads to understand hiring needs
• Confidently present our services and tailor solutions to client requirements
• Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding
• Maintain communication during sourcing and follow up after candidate presentations
• Act as the primary account manager once roles are closed, ensuring client satisfaction and retention
• Proactively identify upsell or expansion opportunities within existing accounts
• Build and manage your own pipeline through consistent, high-quality outreach and follow-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level