Client Success Manager

Snap Finance•Chicago, IL

8d•Onsite

About The Position

Are you passionate about building strong client relationships, delivering exceptional service, and driving account growth? Snap Finance is seeking a dynamic and motivated Client Success Manager to join our field-based team. In this role, you’ll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap’s offerings, and help our clients succeed. Whether you’ve held titles like Account Executive, Territory Manager, Customer Success Manager, or you’re early in your career with a strong service mindset, we’re looking for individuals who thrive on client interaction, autonomy, and meaningful impact. If you're a relationship builder who loves being on the move and making a difference, this is the opportunity for you.

Requirements

1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
Must live in or near the territory listed and knowledgeable of local businesses in the area
Must have strong experience with Customer Relationship Management (CRM) systems
Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
Must live in or near the territory listed and knowledgeable of local businesses in the area
Comfortable using a range of technology platforms and while working out of your car all-day

Responsibilities

Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
Identify and communicate feedback and suggestions to Snap support and product teams
Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
Schedule and deliver “field training” sessions with our merchants and their staff
Work closely with Areas Sales Manager to strategize on merchant account goals