Client Success Manager

Brainlabs

2d

About The Position

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
You play a critical role in ensuring we deliver consistently brilliant work to our clients. Your primary remit it to scope, resource and project manage client deliverables across a number of smaller clients. Liaising between the client and practice leads you’ll project manage delivery, apply QA controls and ensure all deadlines are met with our scope of work delivered within budget. You’ll coordinate multiple internal and external meetings, ensuring all actions are delivered and play a key role in preparing for QBRs.

Requirements

• Has 5+ years of project management in a client-centric organisation.
• Has a strong knowledge of digital marketing solutions and an understanding of each practice so you can lead multi-product clients.
• Has a huge attention to detail, calm under pressure, logical, solution-focused, highly organised and efficient.
• Has expert proficiency in Monday.com
• Has demonstrable experience in setting & following QA processes.
• Has very strong communication, interpersonal, data analysis and presentation skills.
• Is passionate about doing great work for clients.
• Is super excited about developing others around you in your craft.
• Has a project management qualification.

Responsibilities

• Be responsible for ensuring the timely delivery for all client commitments across your allocated client(s), which you do through highly-effective, hands-on project management.
• Resolve issues, track progress and marshall resources.
• Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet high standards, are in brief and in budget.
• Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc.
• Sign off on fee sheets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed