Client Success Representative I

ABCorp NA Inc. • Boston, MA

12h • Onsite

About The Position

The Client Success Representative (CSR) plays a pivotal role in building and maintaining strong relationships with ABCorp’s clients. CSRs proactively communicate with clients to understand their needs, address concerns, and provide solutions to enhance the client experience. The CSR works closely with cross-functional teams to troubleshoot client issues, onboard new clients, track and report on client orders, and ensure high client retention rates.

Requirements

• A minimum of two years of experience in customer service or a related field
• Strong written and verbal communication skills
• Excellent time management skills, ability to multitask, and prioritize tasks
• Ability to collaborate across teams to address client issues ensuring a high-level service

Nice To Haves

• Experience with an ERP used in manufacturing environment
• Familiarity with Zoho Desk or other client query tracking application
• Experience with Microsoft Office suite, including SharePoint

Responsibilities

• Build relationships with clients through effective communication
• Act as the voice of the client within ABCorp, ensuring their needs and concerns are prioritized and addressed.
• Gather client feedback to understand their pain points and areas where ABCorp can better meet their needs.
• Respond to client inquiries, issues, troubleshoot problems, and collaborate with internal teams to resolve them quickly and efficiently.
• Manage client orders in our ERP system from purchase to delivery, and invoicing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed