Client Technology Assistant I

Palm Beach State College • Lake Worth, FL

6d

About The Position

Responsible for providing IT assistance, operational and administrative support within the IT Client Support Services department. Assists clients with media materials, responds to inquiries, generates reports, and inputs spreadsheet data entry. Processes new media acquisitions including equipment inventory. Responds to classroom AV support requests, and AV and computer installations. Provides event support for both on-campus and off-campus events. May include operating CCTV system, campus InfoChannel, and campus digital signage. Performs routine equipment maintenance.

Requirements

• High school diploma or GED
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Delivering a high level of customer service
• Attention to detail while maintaining effective time and task management
• Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Set-up and operate multimedia equipment
• Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required

Nice To Haves

• Ability to troubleshoot general software and hardware
• Knowledge of PA systems, A/V and multimedia systems, and computer technology
• Work Environment and Physical Demand: Lift, carry, push, pull, install, or remove objects weighing 20 to 49 pounds
• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy

Responsibilities

• Assists personnel with operating office equipment such as personal computers, printers, copying machines, and software programs.
• Provides instruction on multimedia equipment and systems.
• Trains users in the operation of new or modified systems and programs.
• Assists students and faculty with research and location of media materials.
• Operates closed circuit television system.
• Assists with video, audio productions and teleconferences, as required.
• Responsible for providing operational and clerical support to include managing telephone calls, making photocopies, scanning, and processing purchase order requisitions.
• Maintains, organizes, and distributes files and manuals.
• Assists students and college personnel in proper procedures and practices related to multimedia equipment and services.
• Provides interim status reports on customer requests, as applicable.
• Provides general customer service activities and responds to complex inquiries.
• Gathers routine information from or makes requests of other administrative, maintenance or clerical employees and outside vendors, customers, or the public.
• Plans, administers, conducts inventory, and replaces or purchases office supplies, equipment and materials as needed.
• Performs regularly scheduled maintenance on equipment and machinery.
• Receives and distributes incoming correspondence and deliveries.
• Prepares and processes outgoing mail.
• Maintains and controls records to include databases, logs, cost records, and general records.
• Generates reports and inputs spreadsheet data entry.
• Performs other job-related duties as assigned.

Benefits

• Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave
• Public Service Loan Forgiveness institution
• Medical, dental, vision, disability, life insurance, parental leave
• Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off
• Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation
• Leadership programs, professional learning workshops
• State retirement plan options and voluntary 403(b) and 457 plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED