In Clinic Phone Nurse/Float, RN/LPN

Sullivan County Community Hospital•Sullivan, IN

2d•Onsite

About The Position

QUALIFICATIONS Education Graduate of an approved school of nursing Experience/Skills Two years’ experience in physician’s office or related experience (preferred but not required). Background in medical-surgical nursing and immunizations preferred Knowledge of clinical function Ability to work in conjunction with other clinic personnel Knowledge of community health resources for alternate health services Knowledge of community health nursing principles and practices Ability to communicate effectively both verbally and in written reports Required Licenses/Certifications LPN or RN Licensure in the State of Indiana CPR Working Conditions Clean, well-lit working environment ROUTINE RESPONSIBILITIES Essential Functions- Phone Nurse Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history Utilizing critical thinking skills to determine the appropriate level of care needed Strong clinical knowledge and understanding of common medical conditions Provide medical advice based on the assessment Directing patients to the right healthcare provider or service Maintaining accurate documentation of each call Demonstrate excellent communication skills and empathy towards patients Updates the patient’s medical and social history, as appropriate Maintains current knowledge of medications Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record Schedules patients for further testing as directed by the Provider Secures appointment date and time from specialty referral as directed by the Provider Sends in prescription refills as directed by the Practitioner Performs other duties as assigned Professional demeanor and ability to handle stressful situations calmly Essential Functions-Clinic Float Escorts patients to exam rooms and assesses patients per clinic protocols Obtains and thoroughly documents vital signs, chief complaint Updates medication lists, and verifies allergies Updates the patient’s medical and social history, as appropriate Prepares patient for examination and assists as necessary Ensure that ordered tests results are in the patient record and available for Practitioner review at time of patient examination Assures adequate patient records are maintained and transferred as requested Obtains consent for procedures as directed Collects lab specimens and prepares specimens for transport according to policy Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations Utilizes appropriate aseptic technique Cleans instruments and prepares them for sterilization according to policy Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition Follows the five rights of medication administration to reduce the potential for error Documents in the patient record all medication administered and tests performed in a timely and accurate manner and charges appropriately Formulates a teaching plan based on identified learning needs and involves patient and family in education Knowledgeable in growth and development principles and provides age-appropriate care Schedules patient for further testing as directed by the Practitioner Keeps track of follow-up labs, wellness checks for future patient reminders Maintains knowledge of rules and regulations governing the clinic Sends in prescription refills as directed by the Practitioner Responds to emergency situations appropriately and immediately Call 911 as necessary Performs other duties as assigned Works in all clinics assigned and needs arise Clinic Responsibilities-Phone Nurse Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff. Provide medical advice based on established protocols Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment Processing prescription refills as directed by the provider Contact patients to discuss the results of laboratory test or imaging studies Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility Participate in professional development and assume responsibility for keeping knowledge of skills current During downtime utilize time wisely by assisting with clinic buckets in the EMR Clinic Responsibilities-Float Nurse Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced Assures that examination rooms are always full and that patients are seen in an orderly and fair manner Ensure that acutely ill or injured patients are triaged and seen first Explains delays and waiting times to patients and families Records all phone conversations and information given to the patient in the medical record to provide clear communication among all clinic staff Maintains knowledge of lab collection policy and procedures Performs quality controls for tests and documents results as per policy Monitors and records oxygen tanks monthly Checks AED monthly. Records activity Performs API QC during the year on all tests resulted at site Checks for outdates on supplies and medications on an ongoing basis Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications Documents accordingly Participates in professional development and assumes responsibility for keeping knowledge of skills current Office Responsibilities Answers telephone calls in a professional manner and refers patient problems to Practitioner Interact professionally with patients and families. Exhibits ability to prioritize and organize work Follows through on assigned tasks Participates in departmental performance improvement activities by collecting, analyzing, and reporting data Knowledgeable of and compliant with clinic policies and procedures Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff Completes incident reports and forwards to Practitioner when appropriate Completes routine equipment checks and stock supplies Orders supplies as needed Monitors, orders, and stocks exam rooms with supplies as needed Completes incident reports and forwards to practitioner when appropriate Full Time/Day Shift 80 Hours/Bi-weekly

Requirements

Graduate of an approved school of nursing
LPN or RN Licensure in the State of Indiana
CPR
Knowledge of clinical function
Ability to work in conjunction with other clinic personnel
Knowledge of community health resources for alternate health services
Knowledge of community health nursing principles and practices
Ability to communicate effectively both verbally and in written reports
Strong clinical knowledge and understanding of common medical conditions
Demonstrate excellent communication skills and empathy towards patients
Maintains current knowledge of medications
Professional demeanor and ability to handle stressful situations calmly
Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
Follows the five rights of medication administration to reduce the potential for error

Nice To Haves

Two years’ experience in physician’s office or related experience (preferred but not required).
Background in medical-surgical nursing and immunizations preferred

Responsibilities

Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history
Utilizing critical thinking skills to determine the appropriate level of care needed
Provide medical advice based on the assessment
Directing patients to the right healthcare provider or service
Maintaining accurate documentation of each call
Updates the patient’s medical and social history, as appropriate
Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record
Schedules patients for further testing as directed by the Provider
Secures appointment date and time from specialty referral as directed by the Provider
Sends in prescription refills as directed by the Practitioner
Escorts patients to exam rooms and assesses patients per clinic protocols
Obtains and thoroughly documents vital signs, chief complaint
Updates medication lists, and verifies allergies
Prepares patient for examination and assists as necessary
Ensure that ordered tests results are in the patient record and available for Practitioner review at time of patient examination
Assures adequate patient records are maintained and transferred as requested
Obtains consent for procedures as directed
Collects lab specimens and prepares specimens for transport according to policy
Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
Utilizes appropriate aseptic technique
Cleans instruments and prepares them for sterilization according to policy
Documents in the patient record all medication administered and tests performed in a timely and accurate manner and charges appropriately
Formulates a teaching plan based on identified learning needs and involves patient and family in education
Knowledgeable in growth and development principles and provides age-appropriate care
Keeps track of follow-up labs, wellness checks for future patient reminders
Maintains knowledge of rules and regulations governing the clinic
Responds to emergency situations appropriately and immediately
Call 911 as necessary
Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.
Provide medical advice based on established protocols
Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment
Processing prescription refills as directed by the provider
Contact patients to discuss the results of laboratory test or imaging studies
Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility
Participate in professional development and assume responsibility for keeping knowledge of skills current
During downtime utilize time wisely by assisting with clinic buckets in the EMR
Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced
Assures that examination rooms are always full and that patients are seen in an orderly and fair manner
Ensure that acutely ill or injured patients are triaged and seen first
Explains delays and waiting times to patients and families
Maintains knowledge of lab collection policy and procedures
Performs quality controls for tests and documents results as per policy
Monitors and records oxygen tanks monthly
Checks AED monthly. Records activity
Performs API QC during the year on all tests resulted at site
Checks for outdates on supplies and medications on an ongoing basis
Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications
Documents accordingly
Answers telephone calls in a professional manner and refers patient problems to Practitioner
Interact professionally with patients and families
Exhibits ability to prioritize and organize work
Follows through on assigned tasks
Participates in departmental performance improvement activities by collecting, analyzing, and reporting data
Knowledgeable of and compliant with clinic policies and procedures
Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
Completes incident reports and forwards to Practitioner when appropriate
Completes routine equipment checks and stock supplies
Orders supplies as needed
Monitors, orders, and stocks exam rooms with supplies as needed