Urology Phone Nurse RN/LPN
About The Position
McIver Clinic has been a trusted name in urological care in Jacksonville since 1921. With multiple locations across the greater Jacksonville area and a team of more than 27 providers, we deliver compassionate, patient-centered care across the full spectrum of urology — from minimally invasive procedures to complex urological surgery and oncology. Our patients trust us with some of the most sensitive health concerns they will ever face, and our clinical team rises to meet that trust every single day. The Opportunity We are looking for a dedicated, skilled Registered Nurse or Licensed Practical Nurse to join our clinical team full time. This position is mainly a phone nurse position that will typically work clinic 1 day a week for 1 provider. This is a Monday through Friday, outpatient clinic setting — no nights, no weekends, no holidays. If you are an experienced RN lor LPN looking for a stable, rewarding clinical environment where you can build lasting relationships with patients and truly make a difference, this is the role for you. Join our team and be part of a supportive environment that values patient-centered care and professional growth. We offer competitive benefits and opportunities for development within a dynamic healthcare setting.
Requirements
- Excellent communication and interpersonal skills
- Strong triage and clinical assessment abilities
- Ability to work independently and as part of a team
- Proficiency with electronic health records and phone triage systems
- Completed program for LPN or RN with active State of Florida RN/LPN License in good standing
- CPR certified.
- Previous experience working with patients in either a hospital or office setting (Urology preferred)
- Excellent communication and interpersonal skills
- Strong triage and clinical assessment abilities
- Ability to work independently and as part of a team
- Proficiency with electronic health records and phone triage systems
Nice To Haves
- Previous experience working with patients in either a hospital or office setting (Urology preferred)
Responsibilities
- Answer patient phone calls and messages promptly and professionally
- Assist patients with clinical questions and provide appropriate guidance
- Triage clinical calls to determine urgency and necessary follow-up
- Support clinic operations by working in the clinic on Wednesdays for one provider
- Document patient interactions accurately in the electronic health record system
- Collaborate with healthcare providers to ensure seamless patient care
- Escort patients back to exam rooms, prepares patient for physician
- Work one on one with physicians to assist in the daily clinical care of the urological patient
- Set up office surgical trays, while maintaining sterility
- Take vital signs and obtain a short explanation of the reason for the patient visit.
- Draw blood, place and remove foley and SP catheters, remove drains, staples, and stitches
- Review the electronic medical record, including past medical, social, surgical, and family history along with medications and ensure proper documentation
- Verbally or electronically refill medications and correspond with insurance companies, referring physicians and others when appropriate
- Take patient phone calls throughout the day, confer with the physician when appropriate, and document appropriately
- Make sure exam rooms are stocked and clean
- Ensure each patient has a follow up visit as needed
- Check charts at the end of the day to make sure that everything has been done and signed off
- Keeps informed and practices universal precautions. Keeps current on CEU’s
- Covers other nurses as needed
- Educate patients appropriately
- Maintain patient confidentiality and strict HIPAA compliance
- Other duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
