Clinic Receptionist

Alder Hey Children's NHS Foundation Trust•Southport, PR

3d•Onsite

About The Position

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site. We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year. As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit. You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. An opportunity has arisen within the Community Division of Alder Hey Children’s Hospital for a clinic receptionist who will be based at Southport Centre for Health and Wellbeing. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team. Working 30 hours over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. As part of this role the successful applicant would be expected to travel to Alder Hey Hospital for training and occassional cover of other Alder Hey Community sites.

Requirements

Excellent keyboard, telephone and communication skills
Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.

Responsibilities

To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
Cover Attend Anywehere system.
Record “Walk in” patients as required ensuring all documentation is complete.
Ensure attendances are booked out according to instructions to “Admit”, “Discharge”, “Wait list” or “queue for future appointment“ or “make appointment” if falls out of the partial booking criteria.
Ensure that DNAs are recorded and actioned accurately and promptly.
To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust’s complaints procedure. Escalate to Operational Manager if necessary.
Liaise with Operational Manager to ensure that they are aware of any potential problems.
Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
To support the Attend Anywhere virtual clinics
Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
To carry out regular audits as required.
Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases.
Work without direct supervision using experience and knowledge.
Participate in regular staff meetings.
Business Continuity Duties – Follow Policies and Protocols to ensure continued effective service provision when required.
Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date