Clinical Administrative Assistant II

Cleveland Clinic

3d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Clinical Administrative Assistant performs a variety of duties to support assigned health care professionals such as scheduling, handling phone calls, greeting customers and correspondence. Assists with special projects and management functions. A caregiver in this position will work 8:00am to 5:00pm.

Requirements

High school diploma/GED
English language
Three years’ administrative assistant experience in a professional setting
An associate or bachelor’s degree may offset two years' experience.
Experience with Electronic Medical Records required
Must complete EPIC training during first year
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
Experience may be assessed with an on-line Skills Assessment.

Nice To Haves

Associate’s degree
Typing proficiency with accuracy
Healthcare experience

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider’s emails and manage staff out-of-office arrangements.
Respond to referral emails Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes.