Onsite Clinical Administrative Coordinator

UnitedHealth Group•Shreveport, LA

3d•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at 7591 Fern Street Suite 1202, Shreveport, LA 71105. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Clinical Administrative Coordinator will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45am – 4:45pm CST, from Monday - Thursday and 8:00am - 2:30pm CST on Fridays. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7591 Fern Street Suite 1202, Shreveport, LA 71105 We offer up to 1 week of paid training and then training as needed thereafter. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite.

Requirements

High School Diploma/GED (or higher) OR equivalent work experience
6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor
Intermediate level of proficiency in Microsoft Word, Excel, Outlook (ability to open, create, edit, save, and send documents)
Ability to travel once per year for staff training in Metairie, LA
Ability to work at 7591 Fern Street Suite 1202 Shreveport, Louisiana 71105
Ability to work is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedules during our normal business hours of 7:45 AM – 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime
Must be 18 years of age OR older

Nice To Haves

2+ years of experience in a medical office or healthcare setting
Experience a call center environment
Experience working in a metric-based environment
Bilingual fluency in English and Spanish
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
Exceptional attention to detail

Responsibilities

Improve health care quality and increase likelihood of desired health outcomes
Welcome and greet members and guests in a professional service manner
Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents
Receiving and placing outbound calls via a CXOne Agent queue and scheduling across all covered markets and Telehealth
Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member’s appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
Ensure that all schedules are closed at the end of the day with no pending appointments
Supporting health information technology (HIT) in health care quality improvement
Participate in ongoing training to ensure the records are accurate and secure
Follow corporate instruction based on Federal and State guidance related to health information documentation and security
Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes
Reviews and updates Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s)