Clinical Liaison Coordinator - FT - Days (74703)

HAMILTON MEDICAL CENTER INC•Dalton, GA

About The Position

The Clinical Liaison Coordinator is responsible for coordination of the care provided to the patient during transition of care. A Clinical Liaison Coordinator will work closely with Case Management, Discharge Planners, Hospitalist, Primary care Physicians, Skilled Nursing facilities and Rehab Centers to ensure continuity of care. The Clinical Liaison Coordinator will assist the patient and family in the process of navigating post-acute care. The candidate will assess, plan, coordinate, monitor and evaluate operations and services with the primary goal of providing a safe transition from acute care to palliative or hospice care. This Nurse will serve as the patient advocate and skilled communicator while facilitating serves as a representative for the Hospital System. The Clinical Liaison will work closely with the Palliative Care and Hospice Leaders and care teams. By working with all applicable departments, this position will ensure that all patient education and coordination be consistent and aligned with and / or an extension of the physician’s recommendations. Regarding business development, the candidate must proactively maintain and facilitate new relationships with referral contacts and serve as a key contact and representative to provide education, assistance, and support to the referral source to ensure quality of care and satisfaction of services. He / She will continually monitor services provided by completing 24-48 hour post admission calls to the patient and follow up visits with referral source if possible, to provide feedback on recent admissions. Facilitate patient oversight meetings with facilities to provide updates and receive feedback on current patient care. Develop a marketing plan quarterly providing details on current statistics based on recent marketing analysis and overall patient satisfaction scores.

Requirements

Education: Graduate of an accredited school of nursing.
Licensure: Current, unencumbered RN license in the State of Georgia or a multi-state license meeting eNLC criteria. BLS through American Heart Association or American Red Cross required. LPNs licensed in the State of Georgia or a multi-state license meeting eNLC criteria will be considered depending on experience.
Experience: At least 2 years Hospice and / or Palliative experience with the proven ability to build and maintain professional relationships in the Post- Acute Care setting.
Skills: Excellent verbal and written communications skills, with understanding of Electronic Medical Record keeping
Must possess a positive community reputation and exceptional people skills.
Knowledge of Medicare Conditions of Participation related to Hospice and Palliative Services.
Understanding of quality measures, billing practices and regulations related to the provision of home care services.
Must have excellent interpersonal skills, including ability to work as a team member with associates and physicians.
Must be highly motivated self-starter who sets priorities, stays organized, and achieves defined objectives.
Must have an understanding of taking and accepting written and verbal orders from Referral sources
Must possess the ability to assess patients’ diagnosis with orders, and make arrangements.

Responsibilities

Coordination of patient care during transition
Work closely with Case Management, Discharge Planners, Hospitalist, Primary care Physicians, Skilled Nursing facilities and Rehab Centers
Assist patient and family in navigating post-acute care
Assess, plan, coordinate, monitor and evaluate operations and services
Provide a safe transition from acute care to palliative or hospice care
Serve as patient advocate and skilled communicator
Serve as a representative for the Hospital System
Work closely with Palliative Care and Hospice Leaders and care teams
Ensure patient education and coordination is consistent and aligned with physician’s recommendations
Proactively maintain and facilitate new relationships with referral contacts
Serve as a key contact and representative to provide education, assistance, and support to the referral source
Monitor services provided by completing 24-48 hour post admission calls to the patient
Follow up visits with referral source if possible, to provide feedback on recent admissions
Facilitate patient oversight meetings with facilities to provide updates and receive feedback on current patient care
Develop a marketing plan quarterly providing details on current statistics based on recent marketing analysis and overall patient satisfaction scores