Clinical Operations Associate - Provider Operations

Naveris•Waltham, MA

10d•$75,000 - $80,000

About The Position

Naveris is seeking a Clinical Operations Associate to join our Business Operations team. The Clinical Operations Associate will collaborate directly with ordering providers and sales team to ensure a streamlined and efficient ordering process, helping patients undergoing surveillance for HPV-driven cancers benefit from routine NavDx testing. Candidates should be highly organized and analytical self-starters who bring a positive attitude, integrity, and enthusiasm as we advance cancer surveillance and patient care.

Requirements

Bachelor’s degree required, or equivalent combination of education and commensurate professional experience
2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers
Experience with Excel, Salesforce.com, Tableau and/or other business intelligence tools
Effective communicator with demonstrated ability to engage with customers
Consistently operates at the highest level of integrity and does not compromise ethical standards
Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards
Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Nice To Haves

Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial

Responsibilities

Build and maintain trusting relationships with contacts at ordering accounts to ensure a seamless and efficient NavDx test ordering, reporting, and patient management.
Collaborate closely with the sales team, Patient Navigation team, and clinical teams to proactively communicate with customers and patients to ensure the appropriate access NavDx testing..
Monitor and analyze physician ordering patterns, proactively identifying practices that could benefit from enhanced collaboration or additional operational support.
Ensure data integrity and accuracy within our systems through diligent data entry, verification, and maintenance.
Drive provider portal adoption and customer satisfaction by responding promptly to incoming inquiries, addressing technical questions and facilitating efficient order processing.
Work closely with the CLIA laboratory team, reimbursement team, and providers to ensure test order accuracy and avoid test processing and claim processing delays.
Maintain physician notification settings to ensure timely and accurate communication of surveillance testing results.
Provide clear guidance, onboarding assistance, and ongoing operational support to new physicians and clinical teams implementing NavDx surveillance protocols at their institutions.
Identify opportunities to streamline ordering processes and recommend improvements to enhance the overall customer and patient experience.
Execute special projects as directed by Business Operations leadership to drive efficiency and support achievement of company objectives.