Clinical Operations Associate
About The Position
As we continue to grow, we’re seeking a Clinical Operations Associate to support day-to-day clinical and pharmacy operations and contribute to ongoing process improvements and vendor coordination efforts. In this role, you will help ensure smooth execution across medication fulfillment, care coordination workflows, and clinical quality initiatives. The ideal candidate brings experience in healthcare or digital health operations, strong attention to detail, and a proactive approach to problem-solving. You are comfortable operating in a fast-paced environment, supporting cross-functional initiatives, and helping translate evolving clinical workflows into clear, scalable processes.
Requirements
- 2+ years of experience in clinical, healthcare, pharmacy, telemedicine, or digital health operations
- Bachelor’s degree or equivalent relevant experience
- Strong analytical, organizational, and problem-solving skills
- High attention to detail and strong documentation skills
- Ability to manage multiple priorities and ambiguity in a fast-paced environment
- Empathy and professionalism when interacting with external stakeholders and internal team members
- Excellent communication skills and a collaborative mindset
- Working knowledge of medical terminology, HIPAA, and healthcare compliance requirements
Nice To Haves
- Experience working with clinical service partners or vendors (preferred)
- Experience supporting operational improvement initiatives
- Familiarity with EMR/EHR systems and digital health platforms
- Experience using operational tools such as Jira, Zendesk, or analytics/reporting platforms (preferred)
- Experience with clinical quality assurance, chart audits, or protocol adherence (preferred)
Responsibilities
- Support clinical quality oversight efforts across internal teams and external care delivery partners to help ensure adherence to clinical protocols, regulatory requirements, and organizational standards
- Assist in coordinating structured quality review processes, including preparing materials for vendor quality meetings, maintaining performance dashboards, and tracking corrective action plans
- Contribute to pharmacy and clinical operations by helping maintain efficient, compliant, and patient-centered care delivery across telehealth workflows
- Monitor and report on vendor and internal team performance against SLAs, quality benchmarks, and key operational metrics, escalating trends or gaps as needed
- Support investigation and resolution of clinical and patient escalations by gathering data, reviewing EMRs, and documenting findings
- Help develop and maintain SOPs, playbooks, and documentation to standardize clinical and operational processes
- Manage PC operations, ensuring all administrative and regulatory requirements are maintained and backend operational processes are effectively supported.
- Collaborate cross-functionally with Clinical, Pharmacy Operations, Customer Support, Product, and Technology teams to support care delivery improvements
- Assist with operational readiness for new clinical program and SKU launches, including workflow documentation and quality checks
- Analyze data and operational trends to generate insights that support improvements in quality, efficiency, and patient satisfaction
Benefits
- Noom offers a comprehensive and generous total rewards package.
- This generally includes a discretionary performance-based bonus, stock awards, healthcare, disability & retirement benefits, paid holidays and paid leave, and various wellness programs, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
