CMS Integration Specialist

Libra Solutions

1d•Hybrid

About The Position

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate. Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. Libra Solutions is seeking a skilled CMS Integration Specialist to support and scale integrations between MoveDocs and leading Case Management Systems (CMS) such as Litify, Filevine, SmartAdvocate, CasePeer, and others. This role is responsible to directly engage MoveDocs customers and managing the end-to-end integration process, partnering closely with Sales, Product, and external law firm stakeholders to ensure seamless activation, strong adoption, and measurable impact. The CMS Integration Specialist plays a critical, firm-facing role in driving workflow efficiency and revenue growth through technology enablement. This position can be remote unless near one of our office locations then it can be hybrid.

Requirements

High School Diploma or GED required; 4-year college degree preferred
3+ years of experience in legal technology, SaaS onboarding, customer success, or personal injury industry preferred
Familiarity with Case Management Systems (Litify, Filevine, SmartAdvocate, etc.) preferred
Project management will be helpful in the role with strong organizational skills
Proficient and confident leading virtual demos and client-facing calls
Ability to translate technical concepts into practical workflow benefits
Excellent communication and relationship-building skills
Strong problem-solving mindset and ability to work cross-functionally

Responsibilities

Manage the full lifecycle of CMS integrations from initial demo through activation through go-live and post go-live follow-up
Serve as the primary point of contact for law firms at and after integration on their MoveDocs integration
Partner with Business Development Executives to support outreach, demos, and integration commitments
Accountable to deliver monthly integration objectives and overall customer satisfaction as measured by our voice-of-customer (VOC) program
Conduct firm-facing training sessions to drive platform adoption and utilization
Monitor integration health and proactively re-engage firms where usage declines
Troubleshoot basic integration issues and escalate technical matters appropriately
Coordinate with Product and Engineering to support enhancements and feedback loops
Track integration metrics, appointment volume impact, and platform utilization trends
Maintain clear documentation of integration workflows and best practices
Assist in onboarding and training new team members