COAF Affidavits Sr. Coordinator - Onsite

Capital One • Plano, TX

1d • Onsite

About The Position

We are seeking a self-motivated and highly organized individual with exceptional attention to detail to join our Capital One Auto Finance (COAF) team as an Affidavits Senior Coordinator. This role is crucial for managing the necessary documentation for impounded vehicles and units prepared for sale at auction. The ideal candidate must be able to adapt and thrive in a dynamic, fast-paced environment, consistently demonstrating sound judgment, precision, and the ability to perform effectively under pressure.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year experience working in the financial industry
• At least 1 year of experience using Google Suite or Microsoft Office
• Strong written and verbal communication skills required for daily interactions
• Exceptional attention to detail in all tasks, both verbal and written
• The ability to effectively multitask in a fast-paced environment
• A strong independent and self-motivated work ethic
• A positive ability to adapt to continuous change
• A collaborative approach to working within a team environment

Nice To Haves

• At least 1 year of auto finance experience
• At least 1 year of experience with in-office document processing
• At least 1 year of impounds or vehicle remarketing experience
• At least 1 year of experience formatting PDFs with Adobe Acrobat Reader

Responsibilities

• Daily execution of affidavits for both impound and auction teams
• Maintain a regulated notary log in strict accordance with compliance standards
• Proactively interact and communicate with internal teams, external customers, commercial clients, financial institutions, and regulatory agencies on a daily basis (both written and verbal)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees