Collections Manager

Kings III Emergency Communications•Coppell, TX

About The Position

Who You Are: You are a strategic financial leader and a "big picture" thinker who views collections as a critical driver of company liquidity. You don't just monitor delinquency trends; you forecast them and build the infrastructure to mitigate risk. You are a change agent who enjoys architecting end-to-end workflows, optimizing enterprise-level software, and serving as the primary liaison between Collections and executive leadership. You have a deep background in Accounts Receivable management and a sophisticated understanding of how to balance aggressive cash flow maximization with a premium customer experience. You excel at translating complex data into actionable strategies that ensure the department scales efficiently while maintaining a flawless regulatory posture. Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What We Do: Our mission is simple - We provide critical communications services to help people in distress. Our Core Values are even simpler: 1. Honesty & Integrity 2. Service to the customer above all else 3. Do what is right 4. Good enough is not good enough: pursue excellence 5. Encourage individual initiative and growth By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

Requirements

Education: High school diploma or equivalent required; bachelor’s degree in Finance, Accounting, or Business Administration preferred.
Experience: 6+ years of experience in Accounts Receivable/Collections, with at least 2-3 years in a management-level role overseeing a full department or specialized function.
Technical Proficiency: Advanced hands-on experience with Various CRM platforms and data visualization tools like Power BI.
Software Skills: Mastery of the Microsoft Office Suite, particularly Excel for complex financial modeling and Teams/Outlook for cross-departmental collaboration.
Knowledge: Deep expertise in B2B high-volume/low-dollar environments and a sophisticated understanding of credit risk management and commercial law.

Responsibilities

Departmental Leadership: Define the vision and roadmap for the Collections department. Recruit, develop, and mentor a high-performing team, fostering a culture of accountability and continuous professional development.
Strategic Architecture: Design and execute data-driven collection strategies (e.g., scoring models, automated dunning cycles) to optimize recovery rates and significantly reduce DSO (Days Sales Outstanding).
Systems Mastery: Serve as the functional owner of the collections process, utilizing various platforms to manage customer lifecycles and identifying automation opportunities to drive departmental efficiency.
Data Analysis & Executive Reporting: Leverage Power BI to present high-level AR health metrics, cash flow forecasts, and KPI performance to the Finance Director and executive team.
Risk & Compliance Management: Serve as the Subject Matter Expert on federal and state regulations (FDCPA, FCRA, etc.). Establish internal audit protocols to ensure 100% compliance across all communication channels.
Cross-Functional Optimization: Partner with Sales and Customer Success leadership to refine the "lead-to-cash" lifecycle, resolving systemic billing disputes and improving the overall customer journey.
Policy Development: Author and maintain comprehensive credit and collection policies that align with the company’s evolving financial goals.

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code