Collections Specialist - Jamestown

First Community Credit Union • Jamestown, ND

2d

About The Position

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values- Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success. Under the direction of the assigned manager, responsible for performing routine collection duties on delinquent consumer accounts/loans and in compliance with Credit Union policies, procedures and regulatory requirements. Arrive each day full of energy and ready to provide outstanding service as you assist members with delinquent accounts while maintaining our tradition of trust and integrity. Cheerfully and in a professional manner, communicate with members by phone, mail, or in person, building positive relationships as you guide them toward solutions to bring their accounts current. Efficiently review delinquent accounts, document all activity, process notices such as bankruptcies or garnishments, and recommend next steps including payment plans or extensions. Utilize your knowledge of FCCU procedures and products to help members understand their options and regain financial stability. Provide respectful, empathetic service and genuinely care about finding real solutions to support members' financial well‑being. Take pride in being goal‑oriented, adaptable, and representing FCCU with professionalism and care at every interaction.

Requirements

• High school diploma or GED
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Nice To Haves

• Previous financial institution expereince preferred

Responsibilities

• performing routine collection duties on delinquent consumer accounts/loans and in compliance with Credit Union policies, procedures and regulatory requirements
• assist members with delinquent accounts while maintaining our tradition of trust and integrity
• communicate with members by phone, mail, or in person, building positive relationships as you guide them toward solutions to bring their accounts current
• review delinquent accounts, document all activity, process notices such as bankruptcies or garnishments, and recommend next steps including payment plans or extensions
• Utilize your knowledge of FCCU procedures and products to help members understand their options and regain financial stability
• Provide respectful, empathetic service and genuinely care about finding real solutions to support members' financial well‑being
• representing FCCU with professionalism and care at every interaction

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more.
• we also recognize and support the value of a family and work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees