Collections Specialist

Lytx, Inc. • Framingham, MA

2d • $26 - $33

About The Position

We are seeking a highly motivated Collections Specialist to take ownership of a designated Accounts Receivable portfolio of Mid-Market and Enterprise B2B clients. In a subscription-based business, timely collections directly impact growth, retention, and operational stability. The role requires a results-driven mindset to analyze and proactively follow-up on outstanding accounts receivable balances. Responsibilities include resolving customer billing inquiries, partnering cross-functionally to clear disputes, and supporting cash application efforts. Success in this position depends on strong communication, accountability, and the ability to drive issues through to resolution.

Requirements

• Minimum of 4 years of B2B Collections experience in a fast-paced environment, including interactions with Mid-Market and Enterprise client bases
• Strong Communication, Problem Solving, and Analytical skills required
• Detail-orientated and Task-driven
• Ability to work independently and adapt to a constantly evolving environment
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Word)

Nice To Haves

• Experience in Software-as-Service or Subscription-Based model a plus
• Experience working with NetSuite and Salesforce is a plus

Responsibilities

• Analyze AR Aging reports and Collections portal to prioritize collection efforts
• Research to identify issues attributing to account delinquency and resolve them by working with the customer as well as internal groups
• Execute consistent outreach (e.g. calls, emails) in a professional manner while keeping and improving customer relations
• Identify high-risk accounts that need to be discussed with management
• Collect and process customer payments accurately in accordance with payment due dates
• Maintain accurate documentation of collections activity and customer statuses in the collection systems daily
• Conduct invoice to contract analysis to provide clear explanations to clients
• Contribute to the team’s DSO and Cash Collections goals to strengthen cash flow
• Perform other duties as assigned

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed