Collections Supervisor

Oxford Global Resources•Beverly, MA

11d•$70,000 - $80,000

About The Position

Join our team and experience how we lead with passion, positivity, and accountability to deliver the Right Talent. Right Now. We create an environment where you can think big, have fun and truly make a difference. POSITION SUMMARY We are seeking an experienced and results-driven Collections Supervisor to lead our Accounts Receivable Collections team across the US and Europe. This role is responsible for driving cash flow performance to meet cash collections goals set by management, reducing past due balances, improving DSO, and ensuring consistent credit and collection practices across multiple entities. The ideal candidate is a strong people leader who thrives in a fast-paced environment and brings a data-driven approach to collections strategy. This position will proactively support management and provide an overview of collections status in preparation for weekly/monthly AR Calls with management.

Requirements

10+ years of business to business collections experience with a proven track record of reducing outstanding AR and implementation of process improvements
Experience establishing payment arrangements as well as identifying customer cash flow issues timely
Must have excellent customer service skills and a positive can do attitude
Professional ability to interface with all levels within an organization.
Excellent verbal and written communications skills
Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
Ability to multitask in a faced paced environment
Solid analytical and problem solving skills
Proven knowledge of MS Office products
Ability to maintain regular attendance and work all hours necessary or required

Responsibilities

Cash collections.
Review daily progress of assigned Collectors, assist with problem resolution issues, ensure all past due accounts are being worked in each Collector portfolio with use of our High Radius system
Analyze and enhance collections procedures to maximize effectiveness and efficiency of workflow
Must be open minded and willing to embrace, promote and implement change
Supervise, mentor, and support staff, with an emphasis on internal and external customer satisfaction
Ability to ensure a high team moral, providing praise as well as constructive feedback.
Work with Sales to ensure proper contacts in client organization are utilized, review status of all portfolio accounts, obtain payment commitment and document conversations or other relevant information in the High Radius system
Focus on reducing overall DSO (day sales outstanding), aging targets and cash collection goals
Refer uncooperative accounts to Sales Manager and Collections Manager in a timely manner
Ensure proper research and resolution of invoice disputes by working with clients, colleagues, and internal billing department and also payroll on expense deductions
Prepare AR Aging analysis, collections and reconciliations as required for upper management review
Recognize and implement additional trainings on payment portals, account reconciliations, unapplied cash reconciliations, adjustment process/forms, Word/Excel and other relevant areas
Prepare and review paperwork for refunds
Recommend accounts for bad debt, write off and reserves as required
Must be able to establish rapport and credibility quickly with different levels within internal and organizations
Must remain highly motivated with a strong focus on contributing to solutions and process improvement ideas
Maintain strong commitment to team goals and the ability to complete assignments with minimal supervision.
Elevate and work with manager on any and all employee issues
Other duties as assigned