Collision Field Technical Specialist

Tesla•Tucker, GA

23d

About The Position

Tesla is looking for a Collision Field Technical Specialist to work on one of the most progressive vehicle brands in the world. This position will involve providing Collision technical support to our internal and external partners across the world. This team member must have expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms. This Collision Field Technical Specialist must be passionate about Collision repair processes and achieving excellence in aspects of repair. They must be a strong critical thinker and have great communication skills as they will be working with technicians, Site Leaders/Mangers, Engineers, and Senior leaders across Tesla. This position will support Tesla Collision Centers in the following locations: Tucker, GA; Marietta, GA; Orlando, FL; Kissimmee, FL. Field based body repair technical specialist that solves field escalations at Tesla Approved Collision Centers and Tesla Collision Centers

Requirements

Certificate from Vocational School in collision, or equivalent
Body Master Technician - 10 years of Tesla or industry experience preferred
Expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms
High level of proficiency in written and spoken English and proficiency in Microsoft Office and other cloud applications
Ability to maintain high level of confidentiality
Ability to work independently with limited supervision.
50% travel domestically and internationally based on business needs and capable of lifting 50 lbs. and drive a forklift
Valid driver's license preferred

Responsibilities

Root cause body repair field issues and report findings to engineering teams
Answer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attention
Provide training and quality assurance activities to continually improve customer satisfaction
Generate weekly reports of activities and findings
Operate a variety of hand, power, and shop tools
Comply with all Tesla safety rules, guidelines, and standards

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program