Commercial Director West - Los Angeles (Remote)

Richemont • Los Angeles, CA

1d • $160,000 - $170,000 • Remote

About The Position

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. Responsibilities BUSINESS DEVELOPMENT Drive profitable and sustainable performance of own-operated boutiques and partner-operated boutiques as well as multi brand POS, including expansion plans (openings, renovations, network rationalization) Provide structured commercial analysis and regional strategy to support business acceleration and 3-year plan Define annual commercial objectives and monitor performance and KPI achievement ensuring alignment with targets and brand ambitions, and implement action plans to achieve objectives Be an expert in the territories managed, understanding market dynamics, consumer demographics, opportunities and collect market intelligence on players’ moves to propose qualitative growth opportunities Conduct frequent territory visits and maximize each opportunity with coaching, client-facing activations and building of your personal network (clients, partners, key industry persons) RETAIL AND TEAM DEVELOPMENT Lead, coach, and develop high-performing retail and wholesale teams, while fostering a culture of excellence, client-centric and entrepreneurial attitude with our talents Develop yearly strategic action plans with partners and Boutique Managers, to drive qualitative traffic, conversion, and develop effective client development strategy focusing on retention Ensure product knowledge training across the region, ensuring strong storytelling capabilities and commercial confidence at retail level Lead recruitment, onboarding and continuous development of retail teams in collaboration with regional training functions OPERATIONAL EXCELLENCE Ensure implementation of brand operational guidelines including optimal product inventory, stock aging and rotation Ensure exceptional operational support to drive sales and superior customer experience Deliver positive audit results and full compliance with Maison policies and procedures BRAND IMAGE AND MERCHANDISING Build a positive and consistent brand awareness across channels and partner with marketing teams to ensure commercial alignment with events, story-telling and launch plans Ensure a flawless presentation of Jaeger-LeCoultre in each store under supervision Lead the process of store opening, renovation and relocation in close collaboration with the Store Design & Planning (SDP), Visual Merchandising (VM) and Ops teams Qualifications Ideal candidate for this role will possess a strong business acumen, strategic vision and proven leadership capability to develop and inspire teams and elevate the brand in the long-term. Self-driven, you are passionate and thrive in a fast-paced environment and focus on action and results. You are a strong team player, who values collective success. You will have at least 10 years of leadership and expertise in retail, wholesale and business strategy implementation, preferably in a luxury environment A bachelor’s degree and experience in luxury watches or jewelry industry is preferred. Excellent communication, interpersonal, and presentation skills. Ability to travel at least 70% of time, sometimes for extensive periods required Fluency in English required. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $160,000-$170,000 Salary will be determined based on relevant skills and experience. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Requirements

• Ideal candidate for this role will possess a strong business acumen, strategic vision and proven leadership capability to develop and inspire teams and elevate the brand in the long-term.
• Self-driven, you are passionate and thrive in a fast-paced environment and focus on action and results.
• You are a strong team player, who values collective success.
• You will have at least 10 years of leadership and expertise in retail, wholesale and business strategy implementation, preferably in a luxury environment
• Excellent communication, interpersonal, and presentation skills.
• Ability to travel at least 70% of time, sometimes for extensive periods required
• Fluency in English required.

Nice To Haves

• A bachelor’s degree and experience in luxury watches or jewelry industry is preferred.

Responsibilities

• Drive profitable and sustainable performance of own-operated boutiques and partner-operated boutiques as well as multi brand POS, including expansion plans (openings, renovations, network rationalization)
• Provide structured commercial analysis and regional strategy to support business acceleration and 3-year plan
• Define annual commercial objectives and monitor performance and KPI achievement ensuring alignment with targets and brand ambitions, and implement action plans to achieve objectives
• Be an expert in the territories managed, understanding market dynamics, consumer demographics, opportunities and collect market intelligence on players’ moves to propose qualitative growth opportunities
• Conduct frequent territory visits and maximize each opportunity with coaching, client-facing activations and building of your personal network (clients, partners, key industry persons)
• Lead, coach, and develop high-performing retail and wholesale teams, while fostering a culture of excellence, client-centric and entrepreneurial attitude with our talents
• Develop yearly strategic action plans with partners and Boutique Managers, to drive qualitative traffic, conversion, and develop effective client development strategy focusing on retention
• Ensure product knowledge training across the region, ensuring strong storytelling capabilities and commercial confidence at retail level
• Lead recruitment, onboarding and continuous development of retail teams in collaboration with regional training functions
• Ensure implementation of brand operational guidelines including optimal product inventory, stock aging and rotation
• Ensure exceptional operational support to drive sales and superior customer experience
• Deliver positive audit results and full compliance with Maison policies and procedures
• Build a positive and consistent brand awareness across channels and partner with marketing teams to ensure commercial alignment with events, story-telling and launch plans
• Ensure a flawless presentation of Jaeger-LeCoultre in each store under supervision
• Lead the process of store opening, renovation and relocation in close collaboration with the Store Design & Planning (SDP), Visual Merchandising (VM) and Ops teams

Benefits

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees