Commercial Electronic Banking Specialist - Electronic Banking
About The Position
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Be the Digital Banking Hero Businesses Count On! Are you the go-to tech-savvy problem solver in your office? Do you thrive in fast-paced environments where no two days are the same? If you love helping customers master digital tools while being the expert others turn to for guidance — this role is for you. We’re looking for a Commercial Electronic Banking Specialist to power up our Electronic Banking Support Division. You’ll be the trusted expert behind the scenes, delivering next-level support for consumer, business, and treasury digital banking services — and elevating the team along the way.
Requirements
- High School Diploma or equivalent.
- 4 years of financial institution experience (including 2 years in electronic banking).
- Expert-level knowledge of bank products and services.
- Exceptional communication skills — in person, on the phone, and in writing.
- Ability to explain complex digital and regulatory topics in clear, professional language.
- A passion for delivering “one-touch resolution” and exceeding customer expectations.
- Ability to independently analyze and resolve complex issues.
- Detail-oriented multitasker who thrives in a fast-paced environment.
- Strong problem-solver with a keen eye for fraud detection and risk mitigation.
- Confident leader who can guide others through challenging situations.
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Comfortable navigating core banking systems and standard office technology.
Nice To Haves
- Industry certifications or related military experience? We value that too!
Responsibilities
- BE THE DIGITAL BANKING EXPERT
- Master our deposit products, fee schedules, and electronic banking services.
- Maintain advanced knowledge of treasury products and a solid understanding of commercial loans.
- Stay ahead of the curve by reviewing system updates and FIS bulletins for customer impact.
- SOLVE COMPLEX CHALLENGES
- Provide elevated support for branches, call centers, treasury teams, and business customers.
- Resolve complex digital banking questions with confidence and limited assistance.
- Detect fraud indicators and protect both customers and the bank.
- TRAIN & EMPOWER OTHERS
- Serve as the escalation point for the Electronic Banking Support team.
- Train internal staff and external customers on electronic services.
- Support onboarding for Business Online Banking, ACH Origination, Wire Origination, Account Reconciliation, and more.
- ENSURE ACCURACY & QUALITY
- Review and approve Business Online Banking registrations and Treasury applications.
- Perform testing and quality control for quarterly system updates and new services.
- Complete compliance training and ensure processes meet regulatory standards.
Benefits
- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
- Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
