Commercial Lines Learning & Development Intern (Summer 2026)

Westfield•Westfield Center, OH

2d•Hybrid

About The Position

The Intern, under direct supervision, supports day-to-day operations and completes assigned tasks and projects within the Commercial Learning and Development department. The role participates in training programs and workshops to build skills and knowledge, collaborates with colleagues and stakeholders, and contributes in team meetings while developing problem-solving capabilities. The intern demonstrates professionalism, builds a professional network, seeks and applies feedback, and continuously looks for opportunities to learn and improve throughout the internship. The role also provides guided exposure to the responsible use of artificial intelligence (AI) tools to support learning projects, training content development, research, and process improvement in alignment with established governance.

Requirements

High School Diploma or General Education Diploma (GED) and/or commensurate experience.
Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months.
For field roles, only: Valid driver's license and a driving record that conforms to company standards.

Responsibilities

Participates in the use of approved artificial intelligence (AI) tools to support learning and development projects, including research, content drafting, analysis, and enhancement of training deliverables.
Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit.
Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship.
Participates in summer internship program events, including Lunch and Learns.
Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors.
Takes responsibility for administrative and support tasks of the department.
Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions.
Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors.
Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions.
Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities.
Develops business skills in communication and shadowing other professionals.
Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors.
Attends business unit meetings as assigned and creates and delivers presentations.
Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship.