Communication Center Specialist (Mid-Shift - Zeeland Branch)
About The Position
The Communication Center Specialist I serves as a trusted resource for members through remote service channels, including phone and video interactions. This role provides prompt, professional support by answering questions, resolving account concerns, and assisting with a variety of financial transactions. Communication Center Specialists help strengthen member relationships by delivering personalized service and identifying solutions that meet members’ financial needs. You are not just answering calls — you are creating meaningful member experiences and helping members navigate their financial journey with confidence.
Requirements
- High school diploma or equivalent required
- Understanding of credit union philosophy and member-focused service
- Strong communication and listening skills
- Ability to build rapport and trust with members remotely
- Problem-solving mindset and attention to detail
- Ability to operate financial software, phones, and business equipment
- Solid math skills and transaction accuracy
- Primarily office or remote service center environment
- Frequent sitting and computer use
- Repetitive hand and finger motion for typing and system navigation
- Clear verbal communication required for phone and video interactions
- Bank Secrecy Act & OFAC requirements
- U.S. Patriot Act regulations
- Gramm-Leach-Bliley privacy and information security standards
Nice To Haves
- Customer service experience preferred
- Financial institution experience is a plus
Responsibilities
- Assist members through phone and video channels with account questions and service requests
- Process deposits, withdrawals, loan payments, advances, and other account transactions remotely
- Complete account maintenance and assist with service requests
- Coordinate forms and documentation for disputes, wires, applications, and account updates
- Identify member needs and recommend appropriate products and services
- Build trust and rapport with members through positive, solution-focused conversations
- Research and resolve account discrepancies and documentation issues
- Address member concerns and escalate complex issues when needed
- Provide accurate information about 4Front products and services
- Ensure members receive timely, helpful support
- Maintain accuracy and balancing standards for remote transactions
- Follow established policies, procedures, and regulatory requirements
- Support documentation and compliance expectations
- Maintain a professional and organized workspace
- Participate in team meetings and training opportunities
- Support collaboration across departments
- Share ideas that improve service, efficiency, and member experience
- Foster a respectful and inclusive team culture
Benefits
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with employer match
- Tuition reimbursement and professional development opportunities
- Career growth pathways within a stable and growing organization
- A collaborative, supportive culture focused on teamwork and DEI
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
