Communications & Content Associate

Neostella•Chicago, IL

About The Position

Every industry has a moment when technology finally catches up to the people doing the work. We are building that moment for legal. Neostella creates connected legal technology that brings together the data, workflows, and systems legal teams rely on every day. Our platform helps firms move faster, collaborate better, and focus on delivering better outcomes for their clients We believe the legal industry deserves better technology. That belief drives us to challenge the status quo and build systems designed for the way modern teams actually work. We build with courage and measure our work by the impact it creates for our customers. Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are growing with people who want their work to matter. If you want to build software that changes how an industry operates, you belong here. As we continue to expand, we are seeking a Communications & Content Associate to join our team! Why this role matters right now: Neostella is scaling quickly, and as we grow, the way we communicate our brand, products, and expertise becomes increasingly important. Clear, consistent messaging across our digital channels helps educate prospects, engage customers, and keep our teams aligned. This role exists because we need a dedicated content and communications professional who can take ownership of key channels—including email marketing, blog content, website updates, and internal communications—and ensure our story is told clearly and consistently. This is a hands-on execution role responsible for delivering high-quality content that supports marketing campaigns, product messaging, and company communications. If you’re a self-starter who sees gaps in content and communication and wants to fill them—someone who takes ownership of channels, brings ideas to the table, and moves work forward without waiting to be directed—this role is for you. If you thrive in environments where initiative is expected and execution is valued, you’ll fit right in. At Neostella, we're building something exciting, and we're looking for people who are excited to build with us. If you love the craft of content and communications, naturally spot opportunities to tell a better story, and come to work with ideas already brewing and the drive to make them happen, you'll thrive here.

Requirements

Bachelor’s degree preferred
1–3 years of experience in content marketing, communications, email marketing, or related roles
Experience building and sending emails within a marketing automation platform (e.g., HubSpot, Marketo, etc.)
Strong writing, editing, and proofreading skills
Highly organized with strong attention to detail
Familiarity with CMS platforms (e.g., WordPress, Webflow, etc.) preferred
Ability to manage multiple projects and deadlines simultaneously
Collaborative and comfortable working cross-functionally
Strong ownership mindset with a focus on execution and accountability

Nice To Haves

Experience working in fast-paced SaaS or technology environments is a plus

Responsibilities

Manage internal and external newsletters, announcements, marketing campaigns, event promotions, and customer communications
Partner with Solutions Marketing and Event teams to develop email content
Maintain the email calendar and coordinate scheduling across campaigns
Build and format emails in Salesforce Account Engagement
Monitor performance metrics such as open rates, click-through rates, and engagement and recommend optimizations
Create thought leadership and branded blog content
Interview internal subject matter experts to gather insights
Optimize blog content for readability, search visibility, and SEO best practices
Update website copy to reflect product updates, messaging improvements, and campaign priorities
Create landing pages for paid media campaigns, events, and partnerships
Manage content updates within WordPress
Plan and assist in the creation of internal video communications
Help maintain clear and engaging messaging for internal updates and announcements
Partner with Demand Generation, Solutions Marketing, Events, and Design teams
Maintain a content calendar and publishing timelines to ensure consistent delivery
Track performance metrics for email and blog content
Identify trends in engagement and recommend improvements